#Boxeswithwheels
Does the RV come with automatic hydraulic surge brakes?
Yes
The ____ and _____ do not seat 3 people.
BE and TM
True or False: Most major credit cards and car insurance policies will cover a customer that rents our equipment.
False.
What is the rate from Maricopa, Arizona to Anthony, Florida for a truck equipped to handle a two bed room home on Christmas day? How many days and miles are included?
2 Bedroom is a DC. The rate $2,370 before taxes. It comes with 7 days and 2,410 miles.
List all of the enclosed trailers.
Sport Trailer (ST - Agent does not have to list), 4x8 (UV), 5x8 (AV), 5x10 (MV), 6x12 (RV)
Does U-Haul rent out ramps?
No
A customer is advised by a location that they can pick up an RV using our truck share program. What do you tell the customer at 2am?
I apologize for the misinformation provided by one of our locations. However, our truck share program does not include our trailers or towing equipment. ((You can offer the reservation guarantee if you see that the customer was scheduled to pick up a trailer or towing equipment after hours. The customer will have to return during normal business hours if they wish to pick up trailer or towing equipment)).
A customer wants to pick up in Bethel, CT and return in Bethel, CT. They are requesting a one way cross town move with an additional 60 miles. What will the additional mileage cost be for the customer?
$24.00 in additional mileage costs. $0.40 x 60 Miles.
List all the open trailers.
4x7 (FS), 5x8 (AO), 6x12 (RO), 6x12 w/ Ramp (HO), 5x9 w/Ramp (RT), Motorcycle (MT)
A customer wants to select their drop off location for a one way move and is not dispatched. What do you advise the caller?
The customer will be given an option at pickup between three locations or to contact traffic when they reach their destination. You can leave notes with a customers preference but there really is no guarantee that a location or traffic will see it.
A customer calls in wanting you to explain the different coverage options available for their move. What do you advise them?
For further details on coverage you can refer to our website at uhaul.com and type in damage coverage in the search box. The coverage option that works best for your move can be added at the time of dispatch.
What is the rate from Maricopa, Arizona to Anthony, Florida for a truck equipped to handle a two bed room home on Christmas day? The customer also wants to add 1 day and 50 additional miles. What is the overall cost before taxes?
The original rate is $2,370. The additional day is $40. The additional mileage will be $20. The total, before taxes, will be $2,430.