Road Services Dashboard
Where can you find training documents and Videos In Road Services Dashboard?
Training Resources
In what scenarios would we schedule appointments?
If member has an Instaquote or If member Is taking vehicle to the Estelle or Paxton AAA offices for Battery Service
What Is the order for placing the location for a member who Is on a highway?
Exit, Highway, City
The number that Is assigned to the call detail Information?
Case Number
What systems will Salesforce replace?
D3 and Bringg
What are some examples of hyperlinks you can access from the home page?
CDX, Google Maps, AAR, Exit Guides etc
Where can you place notes for yourself and others?
Feed
If a Member cant figure out their location, What can we do to get the members location?
Get GPS
This is the number that represents the Service Order?
Work Order
Which devices are compatible with Get GPS?
IPhones, Samsung and Flip Phone. As long as phone carries GPS services.
What is a common functionality that is relatable in Salesforce?
The Tab function
What could we use the Vehicle Note box for?
Notes about Issues with what's going on with vehicle? Neutral? Mods?
When would you use the Special Scenario button?
If RAPs systems are down and they call In for us to place a call
What Is It called to duplicate a call that has been cancelled or cleared?
Cloning
When do we go live with Salesforce?
Tuesday, October 8th
What Is the current time remaining until Salesforce Live?
10 days
What needs to be done to a call before It can be cloned?
Call needs to be marked as canceled or cleared and then It can be cloned
How do you place an Initial call?
+ Create Call
What does ARR Stand for?
Agent Roadside Request
Which garage will not be using Salesforce?
Rich Houtz Towing
Road services dashboard Is housed on which SharePoint site?
AAA Hub
What does the driver need to frequently do with their tablets?
Refresh to make sure the newest calls have come In
If a member Is towing a Motorhome or Motorcycle, but doesn't know the exact make and Model. What can you put In for the vehicle?
2020 MOTORHOME OR 2020 MOTORCYCLE and add specifics In notes
What Is the scheduled start represent?
The ETA
What Is Salesforce Logo?
A Cloud