Sales Cloud Basics
What object stores information about potential revenue?
Opportunity
What object is primarily used to track customer issues?
Case
What automation tool has largely replaced Workflow Rules?
Flow
What type of report summarizes data without detail?
Summary Report
What permission is needed to customize objects?
Customize Application
What object tracks individuals associated with an Account?
Contact
What feature routes cases based on rules and criteria?
Assignment Rules
What type of Flow runs in the background without user input?
Autolaunched Flow
What component displays data visually in a dashboard?
Chart
What tool should be used to track configuration changes?
Setup Audit Trail
What field is used to track the stage of an Opportunity?
Stage
What feature allows agents to use pre-written responses?
Quick Text
What element is used in a Flow to create a record?
Create Records
What feature allows you to filter dashboard data?
Dashboard Filters
What should be done before deploying changes to Production?
Test in Sandbox
What Salesforce feature allows reps to track competitor involvement?
Competitor field on Opportunity
What tool enables customers to submit cases via a web form?
Web-to-Case
What tool allows for reusing logic across multiple Flows?
Subflow
What type of report shows values grouped by rows and columns?
Matrix Report
What is the recommended method to control user access?
Permission sets
What tool helps guide reps through a sales process using stages?
Sales Path
What Salesforce component allows for chat-based support?
Omni-Channel
What function in Flow lets you loop through a list of records?
Loop
What tool allows conditional formatting in Lightning reports?
Bucket Fields or Conditional Highlighting
What is the best practice for managing automation logic?
Use one Flow per object with decision elements