Account Management / Account info
Customer wants to create an account for a new shipping location
Create new ship to account
Customer is requesting for walk through on how to return an item through the website
Help with placing an online return
Customer wants to cancel a submitted order.
Cancel order
Customer received an email from stating that their order was delivered and is disputing POD.
Missing full or part of an order
Customer wants to return a monitor since there's a crack on the screen.
Return - Damaged
Customer wants to change the type of payment saved on their account.
Update method of payment
Customer is inquiring about the specifications of the keyboard he saw from the website.
Product description / specification issue
Customer wants to change the shipping address for a submitted order
Update Shipping Address
Customer wants to know when they can expect the item they ordered yesterday. After pulling up the invoice from option 8, you saw that under the shipped quantity, it shows the same quantity as what was ordered.
Instock ETA Request
Customer wants to know the qualifications for returning an item.
Return Policy Inquiry
Customer wants to have their billing address match their shipping address.
Update bill to / ship to address
Customer wants to place an order online but was unable to do so and is asking for assistance
Help with placing an order
Customer wants to remove an item from their submitted order
Add/Delete a whole item
Customer provided an order and wants to know when the item should be delivered. After pulling up the invoice from option 8, you saw that under the shipped quantity, it shows 0.
Backorder ETA request
Customer wants to return a keyboard they received since they ordered a chair.
Return - Misfill
Customer wants to change their email address saved on the account.
Update account details
Customer wants to know if there's an option for him to cancel an order online.
Help with cancelling an order
Customer wants to change the scheduled delivery date for a submitted order
Update delivery date
Customer wants to know who signed for their order.
Request for POD
Customer is requesting to return an item since they no longer need it.
Return - Customer Request
Customer wants to know who their sales rep is.
Request account contact information
Customer wants to increase a quantity of an item from their submitted order
Add/Delete item quantity
Customer called to report a package that was misdelivered to their address.
Misship
Customer wants to return a mouse since it's not working.
Return - Defective