Data Management
100 Points: What user interface setting must be enabled for users to edit records in a list view? (2 answers)
100 Points: What are the valid organization-wide default options for the Account Object?
B. Private
100 Points: Universal Containers uses a custom field on the account object to capture the account credit status. The sales team wants to display the account credit status on opportunities. Which feature should a system administrator use to meet the requirements?
D. Cross-object formula field
100 Points: What does a page layout allow an administrator to control?
B. The fields users see on detail and edit pages
100 Points: Universal container has two sales groups; each group has its own unique sales process. What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?
A. Record Types
200 Points: When importing data, what happens if some records do NOT meet the data validation criteria?
C. Import process fails only for the records with invalid data.
200 Points: Universal Containers is using a private sharing model. The US sales director needs full access to all records of the US sales representatives. How can this be accomplished?
B. Define a role hierarchy where the US sales representatives roll up to the US sales director
200 Points: Universal Containers has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity. What should the sales representative do to ensure the marketing team can access the opportunity?
B. Manually share the record with the public group.
200 Points: What is an option when customizing a report? (3 answers)
A. Add a filter AND B. Summarize fields AND E. Add a grouping
200 Points: When case assignment rules are being set up, cases can be assigned to whom? (2 answers)
A. Queue AND B. User
300 Points: Universal Containers wants to automatically back up all the Salesforce data on a monthly basis. Which tool can a system administrator use to meet this requirement?
A. Data export service
300 Points: How can a system administrator restrict users from viewing certain fields in list views, searches, page layouts, and reports?
C. Set the field to hidden using field-level security
300 Points: The support team at Universal Containers wants to be more proactive about renewing support plans with customers. They would like the support representative dedicated to each account to be notified a month before the account's support plan expires. What should an administrator configure to meet this requirement?
B. Workflow rule
300 Points: Which dashboard component can display data from the summary rows of reports? (2 answers)
A. Chart AND C. Table
300 Points: Universal Containers uses a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific Opportunities to help sales representatives close deals faster. How can an administrator meet this requirement?
D. Add sales engineers to opportunity teams.
400 Points: Universal Containers needs to synchronize data between Salesforce and an external financial system. How can a system administrator accomplish this?
A. Use an external ID field to match records between systems
400 Points: Universal Containers currently assigns its users from the facilities and IT teams to the same profile. Universal container recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object. How can an administrator meet this requirement?
D. Create a custom profile for users on the facilities team.
400 Points: Universal Containers uses Web-to-Case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words "forgot" and "password". What does the administrator need to configure to meet this requirement?
B. Auto-response rule
400 Points: Which setting can a system administrator enable in the user interface? (2 answers)
B. Printable list views AND D. Related list hover links
400 Points: Universal Containers requires that the organization-wide default for opportunities be set to public read/write. However, sales users are complaining that opportunity reports return too many results, making it difficult to find their team’s opportunities in the report results. How can the system administrator address this problem?
A. Use the show filter to filter report results and reduce records returned
500 Points: A marketing user has received a file of leads to import. What tool can be used to avoid duplicate leads?
D. Import Wizard
500 Points: Universal containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to Tier 2 support agent. How can a system administrator give the sales operation team read/write access to all escalated cases?
C. Create a criteria-based sharing rule.
500 Points: A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an administrator meet this requirement?
B. Create the workflow rule on opportunity object.
500 Points: Universal Containers wants to ensure that users complete the standard industry field when creating a new account record. To address the concern the administrator set the Industry field as required. However, some users are still able to create a new account record without completing the Industry Field. What should an administrator do to troubleshoot the issues? (2 answers)
A. Verify the field-level security for the industry field is not set to “Read Only” on the user profiles AND B. Verify the industry field is set as required on all the account page layouts assigned to the users
500 Points: Universal Containers uses a private sharing model. The US sales director needs full access to all records of the US sales representatives. How can this be accomplished?
B. Define a role hierarchy where the US sales representatives roll up to the US sales director