Deloitte & Salesforce
Data Management & Security
User Interface & Dashboards
Agentforce
ServiceNow & Palantir
100

100 Points: Universal container has two sales groups; each group has its own unique sales process. What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?

  • a. Record Types
  • b. Multi-Select Picklists
  • c. Page Layouts
  • d. Roles

A. Record Types

100

100 Points: In Salesforce, what are objects?

  • A. Individual users in the system
  • B. Security rules for data sharing
  • C. Database tables that store data
  • D. Automated business processes

C. Database tables that store data

100

200 Points: What is one benefit of Business Process Automation (BPA)?

  • A. Increases manual review requirements
  • B. Reduces manual errors
  • C. Eliminates the need for dashboards
  • D. Makes processes slower but more detailed

B. Reduces manual errors

100

100 Points: What does NOT describe Agentforce?

  • A. Salesforce's agentic AI platform designed to build, deploy, and manage autonomous AI agents at scale.
  • B. Can be easily integrated into any system to leverage existing workflows, data, and integrations.
  • C. Contains a powerful set of low-code guardrails and security tools that keep data secure, prevent abuse, and reduce hallucinated and biased responses.
  • D. A dedicated tool for designing user interface layouts and customizing Lightning page components.

D. A dedicated tool for designing user interface layouts and customizing Lightning page components.

100

100 Points: 

Salesforce is to Trailhead as ServiceNow and Palantir are to ____ and ____.

A) Now Learning and Palantir Academy
B) ServiceNow University and Palantir Training Tracks
C) Now Training and Foundry Learning
D) ServiceNow Assist and Palantir Foundry

B) ServiceNow University and Palantir Training Tracks

200

200 Points: When case assignment rules are being set up, cases can be assigned to whom? (2 answers)

  • a. Queue
  • b. User
  • c. Case Team
  • d. Contact

A. Queue AND B. User

200

200 Points: Within a Salesforce object, what do fields represent?

  • A. Rows of data
  • B. Columns that store specific data values
  • C. Relationships between objects
  • D. User access permissions

B. Columns that store specific data values

200

200 Points: Process Builder and Flow Builder can be used to:

  • A. Build custom mobile app
  • B. Send automated email alerts
  • C. Create new Salesforce licenses
  • D. Modify user passwords

B. Send automated email alerts

200

200 Points: Which statement best describes the purpose of Instructions in Agentforce Builder?

  • A. They act as guardrails that guide the agent's decision‑making
  • B. They define the conversational tone of the agent
  • C. They store data used by the agent
  • D. They provide visual layout templates

A. They act as guardrails that guide the agent's decision‑making

200

200 Points: Which platform created Foundry? 

A. Salesforce

B. ServiceNow

C. Palantir

D. Snowflake

C. Apex

300

300 Points: Universal Containers uses a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific Opportunities to help sales representatives close deals faster. How can an administrator meet this requirement?

  • a. Add sales engineers to account teams.
  • b. Add chatter groups to opportunities.
  • c. Enable chatter Feed Tracking on opportunities.
  • d. Add sales engineers to opportunity teams.

D. Add sales engineers to opportunity teams.

300

300 Points: Which type of Salesforce object is created by users to store organization-specific information?

  • A. Standard Object
  • B. System Object
  • C. Custom Object
  • D. External Object

C. Custom Object

300

300 Points: On Lightning pages, Lightning components are best described as:

  • A. User permission templates
  • B. Reusable elements placed in page regions
  • C. Full Salesforce org backups
  • D. System-wide validation scripts

B. Reusable elements placed in page regions

300

300 Points: Which component in Agentforce Builder defines the work an agent will do using natural language?

  • A. Actions
  • B. Instructions
  • C. Topics
  • D. Templates

C. Topics

300

300 Points: Which ServiceNow functionality provides a guided, low-code tool for developing to address enterprise needs by putting the power of the ServiceNow Platform in the hands of low-code developers? 

A. ServiceNow Now AI Assist

B. Service Portal

C. Flow Builder

D. App Engine Studio

D. App Engine Studio

400

400 Points: Universal Containers requires that the organization-wide default for opportunities be set to public read/write. However, sales users are complaining that opportunity reports return too many results, making it difficult to find their team’s opportunities in the report results. How can the system administrator address this problem?

  • a. Use the show filter to filter report results and reduce records returned
  • b. Move the opportunity reports into each user’s personal reports
  • c. Update the sharing rules to limit user access to certain opportunity
  • d. Move the opportunity reports into a folder with restricted access

A. Use the show filter to filter report results and reduce records returned

400

400 Points: Which security control determines whether a user can see specific fields on a record?

  • A. Object-Level Access
  • B. Record-Level Access
  • C. Field-Level Security
  • D. Role Hierarchy

C. Field-Level Security

400

300 Points: Which of the following are features of the Salesforce User Interface? Select all that apply. (3 answers)

  • A. Users can build custom record pages to tailor layouts for specific roles or tasks.
  • B. The Salesforce UI only supports static pages and cannot update dynamically.
  • C. Dashboard‑style apps can be created to help track important data and content.
  • D. The Lightning App Builder allows users to create custom pages using drag‑and‑drop tools.
  • E. Salesforce list views cannot be customized by users.

A. Users can build custom record pages to tailor layouts for specific roles or tasks.

C. Dashboard‑style apps can be created to help track important data and content.

D. The Lightning App Builder allows users to create custom pages using drag‑and‑drop tools.

400

400 Points: Which statement best describes how Vibe Coding supports fast development?

  • A. It eliminates the need for testing
  • B. It automatically deploys applications to production
  • C. It removes the need for understanding software architecture
  • D. It enables rapid prototyping through AI assistance and reduces boilerplate work

D. It enables rapid prototyping through AI assistance and reduces boilerplate work

400

400 Points: 

Salesforce is to Trailhead as ServiceNow and Palantir are to ____ and ____.

A) Now Learning and Palantir Academy
B) ServiceNow University and Palantir Training Tracks
C) Now Training and Foundry Learning
D) ServiceNow Assist and Palantir Foundry

B) ServiceNow University and Palantir Training Tracks

500

500 Points: Universal Containers uses a private sharing model. The US sales director needs full access to all records of the US sales representatives. How can this be accomplished?

  • a. Place the US sales director in a queue with the US sales representative’s
  • b. Define a role hierarchy where the US sales representatives roll up to the US sales director
  • c. Give the US sales director read/write/edit/delete object permissions on the profile
  • d. Define a role hierarchy where the US sales director rolls up to the CEO

B. Define a role hierarchy where the US sales representatives roll up to the US sales director

500

500 Points: What is the primary purpose of a Salesforce Security Token?

  • A. To allow secure API access using a password
  • B. To define record ownership rules
  • C. To encrypt data stored in objects
  • D. To control login hours for users

A. To allow secure API access using a password

500

500 Points: Which of the following are benefits or capabilities of Big Data? (3 answers)

  • A. Reducing costs through cloud‑based analytics
  • B. Making faster, better decisions with large‑scale information
  • C. Automatically generating new Salesforce objects
  • D. Developing new products and services by identifying emerging needs

A. Reducing costs through cloud‑based analytics

B. Making faster, better decisions with large‑scale information

D. Developing new products and services by identifying emerging needs

500

500 Points: In which of the following scenarios would Agentforce be an effective solution? Select all that apply. (2 answers)

  • A. A customer repeatedly asks for the status of their refund request and needs automated updates without waiting for a live support agent.
  • B. A company wants to design its entire UI/UX from scratch using a visual design‑only tool with no AI capabilities.
  • C. A business needs an AI agent that can automatically validate warranty claims and identify potential fraud.
  • D. A team wants to build a real‑time 3D rendering engine for high‑end gaming applications.

A. A customer repeatedly asks for the status of their refund request and needs automated updates without waiting for a live support agent.

C. A business needs an AI agent that can automatically validate warranty claims and identify potential fraud.

500

500 Points: SPECIAL QUESTION

What year did Digital Launchpad courses start at the University of Virginia?

A. 2019

B. 2023

C. 2024

D. 2026

B. 2023

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