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In Lightning console apps, dialogs no longer stop you from interacting with the rest of the UI. This release update limits the focus of dialogs triggered by a workspace tab or subtab to this.
What is the tab that triggered it.
This tool allows your customers to book, reschedule, cancel, and confirm appointments, thereby reducing call volume, balancing agent workload, and helping to avoid no-shows.
What is Self-Service Scheduling for Appointment Assistant.
This can now be used to control user's access to Product records.
What are Org-Wide Sharing Settings.
Register more API Specs with Revised and Expanded Operation, Action and Object limits. Most registration limits have been rescoped from a per API spec limitation to this type of limitation.
What is per org limitation
Use this tool to build sophisticated business processes involving several people over several stages with several flows. Automate complex processes without writing any code.
What is Flow Orchestrator
Increase engagement and response rates with distribution channels that are more effective than email. Automatically send survey invitations after a chat over social media channels such as (name 1)
What is
1. WhatsApp
2. Facebook Messenger
3. SMS
In addition to routing messaging sessions to queues or skills, this tool allows you to develop a more personal relationship with your customers by routing sessions directly to agents, such as the account owners.
What is Omni-Channel Flows
How does Salesforce Billing prevent duplicate payments?
What is locking invoices from payments
With this functionality, an event occurring in one component on a lightning page, such as the user clicking an item in a list view, can update other components on the page.
What is Dynamic Interactions
We asked, they delivered! This element is now available for record-triggered flows that run after a record is saved or before a record is deleted.
What is the subflow element
All features of Einstein Search are now on by default at no extra cost. Users gain a smarter search without giving up search features that they rely on. Einstein Search delivers three main features. Name 1.
What is
1. Personalization returns relevant search results based on a user’s activity.
2. Natural language search lets users type common words and phrases in their queries to filter search results.
3. Actionable UI lets your users accomplish tasks right from the search box, such as logging a case or creating a contact.
This new object helps your escalation teams track large-scale disruptions and delegate tasks to the right agent for the job to ensure your company delivers on customer expectations. They can log a problem to find the root cause of a service interruption or other major productivity blocker. And the change manager gives escalation specialists a way to take the steps necessary to ensure the problem is never an issue for your org again.
What is Incident Management
This can be used by Sales Managers and their teams to forecast more accurately, specifically with the ability to predict when opportunities are unlikely to be won that same month.
What is Einstein Deals
Previously, you could create individual session-based permission sets, but now you can set sessions at a permission set group level by checking this box.
What is Session Activation Required
When a flow element failed in a transaction, you can now cancel all the pending record changes instead of saving them to the database using this element.
What is the Roll Back Records Element.
Use the new data-driven appointment distribution to quickly and evenly allocate appointments to service resources. Salesforce Scheduler uses load-balancing logic to find and suggest this type of eligible service resources for appointments
What is least-occupied
Use this API to determine what objects your agents can create or find from Chat.
What is findOrCreate API
Sales managers and reps can save their most frequently used pipeline views to avoid recreating them each time they visit Pipeline Inspection. For example, create custom filters for new business, teams, time periods, product types, and more. To use Pipeline Inspection, what is needed?
What is the Pipeline Inspection permission set.
This permission replaces the Hide Personal Information setting and blocks view and edit access for external users to 20 fields that are considered personal information in your user records. Name the permission and 1 field that is masked to external users.
What is the Enhanced Personal Information Management permission
• About Me
• Address
• Alias
• Company Name
• Department
• Division
• Email
• Email Sender Address
• Email Sender Name
• Email Signature
• Employee Number
• Extension
• Fax
• Manager
• Mobile
• SAML Federation ID
• Phone
• Title
• User Photo badge text overlay
• Username
You can now customize the Previous, Pause, Next, and Finish button label text in flows by selecting what?
What is "Use a custom label (beta)"
On the Company Information Setup page, in the permission set licenses related list, you get a snapshot of your licenses, their expiration dates, and the number of remaining seats. What new information is available from each license detail page?
What is:
1. Which user, object, and custom permissions are available for the license.
OR
2. From this detail page, you can also view and manage user assignments.
Email headers are now matched to their corresponding cases for Email-to-Case. With the new threading behavior, new outbound emails now longer contain what?
What is Ref ID.
What are two ways run territory assignment plans in internals ?
What are:
1. Choose the intervals for running schedule assignment plans
2. Use the AssignRecords() Apex method.
Grant users these permissions if they have lost access to and need to view, group, sort or filter the DeveloperName field on API objects.
What is:
View Setup and Configuration
OR
View DeveloperName
In flow error emails, you will now get this information for the failed flow interview, specifying which interview was saved when a batch of flows failed unexpectedly.
What is the Globally Unique Identifier