Goal Setting/Job Search
Offering an additional hair coloring service to the client who only scheduled a haircut appointment is an example of?
upselling
Of the items listed below which one is NOT considered a benefit?
Sick days
vacation
salary
salary
How often does the average loyal client visit a salon?
every 6 weeks
A personalized approach is also referred to as?
chairside manner
A sole proprietorship is a business owned by?
one person
"Is this something I can commit to?" is a question that would be asked when determining if a goal is?
achievable
Passion as a work principle can be described as?
showing that you love what you do
Industry statistics indicate that satisfied clients will usually refer how many new clients?
3
Which of the following concepts creates a harmonious and predictable environment?
synergy
A form of operation in which an initial purchase fee plus a monthly service charge is paid to a parent corporation?
franchise
A collection of your creative work and documents to show potential clients or employers is?
portfolio
The most important relationships you form at the beginning of your career are those that develop?
within the salon
Which concept involves converting existing clients into return clients?
client retention
Placing aromatic soaps and lotions in the restrooms is an example of which principle?
little things make a big difference
A set income given to an employee on a weekly or monthly basis is known as?
salary
Before an interview begins, you might be asked to fill out a ?
application
Networking provides all of the following benefits except?
leads to lifelong friendships
contacts create difficult situations that turn into problems
provides a good way to learn about new trends
contacts create difficult situations that turn into real problems
What method is probably the most effective way to build your clientele?
word of mouth
Which term refers to all money owed?
liabilities
Procedures in the salon that ensure all products are accounted for is known as?
inventory control
The renting of a space, suite or booth by an individual salon professional on a monthly basis is referred to as a?
independent contractor
When handling a client complaint you can turn a negative experience into a positive one by?
restating back to the client what you heard
What is considered to be the number one reason why clients move on to another salon?
indifferent attitude of an employee
An example of a liability on your financial statement would be?
earned tips
last weeks income
money you owe on a credit card
money you owe on a credit card
The term given for selling products for client home care is?
retailing