Goal Setting
A specific target or benchmark that can be attained within a specific time frame
What is Goal
Goal states exactly what you want to accomplish, answer most of the W question
What is Specific
The process that gives you access to people and resources within industry that can provide you with opportunities for career advancement and continuing education
What is Networking
Turning a $70 dollars ticket into an $80 ticket
Making clients aware of current promotions
What is Upselling
Establish rapport and builds credibility with clients
What is Connect
The secret to creating goals that will help you achieve your dreams is to remember one simple word
What is S.M.A.R.T
Goal you believe can be accomplished
What is Realistic
A composite of Market statistics used to identify the general characteristics of individuals within the market
What is Client Profile
This is the most immediate and effective way of building clientele
What is Word of Mouth
Analyzes client wants and needs, organizes the plan for follow-through and obtains client consent
What is Consult
Where you want your career to be in one year?
What is Short Term Goals
Goal contains concrete benchmark for determine how close or how far away you are to from achieving your goal
What is Measurable
Prefers leaflets and evidence about the treatment /products effects
What is Tentative Client
Clients reserve a future appointment before leaving the salon/spa
What is Prebooking
Produces functional, predictable and pleasing results
What is Create
Where you want your career to be in 5 years?
What is Long Term Goals
Is something I can commit to
What is Achievable
Likes to converse and will view appointments indirectly as a social visit
What is Conventional Client
Phase in which you invite new clients to join your clientele
What is Client Development
Reviews the services experience and client satisfaction, offers products recommendation and provides follow up.
What is Complete
80% of outcomes ( results) comes from 20% of inputs ( effort)
What is the 80/20 Rule
Set deadlines
What is Timely
Helps you gather feedback and understand the client's perceptions of the service and how to improve it
What is Client Survey
CRM
What is Client Relations Management?
Sight, Sound, Touch, Smell and Taste
What is the Five Senses in Action