How many days is considered to be the on-boarding period?
A. 90 Days
B. 60 Days
C. 120 Days
A. 90 days
100
Where in the consumer loan application process will a score interview be generated?
A. When the application is taken and entered into the system.
B. When the consumer loan is booked
C. When the application is approved and the client is notified.
B. When the consumer loan is booked
100
How Much of a salary increase can a teller earn upon receiving a Senior Teller Designation?
$1000
100
Where can objections occur during the Consultative Client Conversation?
A. Opening
B. Need Dialogue
C. Solution Dialogue
D. Close
E. All of the above
F. Only B & C
E. All of the above
100
How much money can a current ST client earn for setting up Online Banking w/ Bill Pay for the 1st time and paying three bills a month for three months in a row?
$100
200
If your branch had a cross-sell raio of 3.49%, what tier would your branch rank?
A. Tier 3
B. Tier 2
C. Tier 1
C. Tier 1
200
What percentage will we lend on a used vehicle refinance with cash out?
A. 100% of NADA trade in value
B. 110% of NADA trade in value
C. 90% of NADA trade in value
D. 100% Kelly Blue Book value
C. 90% of NADA trade in value
200
How much money needs to be deposited into a PMMPA in order for an FSR to be paid a Commission?
$2,500
200
At Richardson training we learned to ask a _________ ______________ ____________ to transition from the service dialogue to the need dialogue.
Permission Benefit Question
200
For new clients to the bank, how many months of paying three bills monthly must a client use billpay to qualify for the full $150
A. 3 months
B. 4 months
C. 5 Months
D. 2 Months
C. 5 Months
300
Name the SunTrust Professional Teller Program Levels in order.
Advanced, Senior, Professional
300
Clients that have a credit score below 640, what is the maxiumum term on a new auto loan
A. 60 months
B. 48 months
C. 72 months
D. None of the above
A. 60 months
300
As a teller, how much money monthly do you receive if the branch's teller service score are above 975?
$40
300
We use the ____________ _______________ ___________ to overcome obsticles that prevent us from getting to the close.
Objection Resolution Model
300
What are the 3 guiding principles of Play 2 Win?
A. SCORE, SALES, Outstandings
B. Fast, easy, simple
C. One Team, Client first, Focused on growth
D. Dedication, Realization, Profitability
C. One Team, Client first, Focused on growth
400
What is the definition of an active RETAIL business checking account?
At least one transaction in the previous month
400
All SAW clients are eligible to receive a maximum interest rate discount of __________% on their installment loans, equity, or simpleFi home loans (this includes ACH payment, Mortgage, and SAW deposit account)
.85
400
As an FSR, how much money do you earn monthly if the branch score is 952?
$30
400
What part of the Consultative Client Conversation do we explore and get information about the client. Hint: We tend to skip this step and go straight into product pushing.
Need Dialogue
400
What are 2 of 3 things that must happen for a WIM referral to be qualified?
Must have $25,000 or greater to invest
Must be willing and actually meet with the FA
Must be willing to discuss non-FDIC insured products
500
Name two active convenience services that qualify for the new cross sell ratios
One or more POS debits
Direct Deposit
One or more OLBw/BP
Loan with Surepay
500
Currently, the lowest interest rate for a new car purchase (5 year term or less) with all applicable discounts is what?
4.1%
500
Calls are made to platform clients within what time frame?
A. Within 5 days after receipt of the weekly file
B. Within 24-48 hours of the transaction
C. Within 24 hours following the transaction