General Service
The PM Currency KPI goal is ...
What is 95% or better?
Reservations are found with this SAP T-Code.
What is the MB25 report
Typically a fix-as-fail repair only.
What is a TRP?
Used when labeling a warranty part that has a core.
What is a green part tag?
The new VP of Leasing.
Who is Mark Kuehn?
Bendix Wingman systems should be included in the specs on Units in these instances.
What is by customer demand only?
MB51 is this SAP T-Code.
What is the history of a part?
To clear a previously completed Recall from a Unit an Internal ZS20 RO must be created for this labor amount?
What is 0.1 hr labor?
Provides benefits to techs such as VIN validation, miles, & diagnostic direction.
What is a Health Report?
Winners of 2023 Best Practice Cornhole Tournament.
Who are Andy McEnaney & Tom Lincoln?
Immediate response to backordered parts for downed Leasing Units.
What is the Parts Escalation Process?
STOs will show on the MB5T report for this amount of time.
What is 7-10 days?
Rely on these to manage recalls for your fleet.
What is the Navistar Portal and Cummins QSOL?
Isuzu repairs can be filed by RTL if they are less than this dollar amount.
What is less than $1200?
In order to qualify for President's Club a Service Manager must meet this minimum requirement for Reciprocal Service performance.
What is 95%?
Follow the Unit's ECM suggested maintenance oil change interval on this Unit.
What is a CV?
Pre-Annual count reports are sent out during this time.
What is one month prior to the Annual Count?
Internal Idealease campaigns are completed here in order to clear them off the campaign reports.
What is the Idealease Portal?
Navistar’s web based, interactive, and live diagnostic solution.
What is GUIDE?
The SM of the Yr award is based on 8 areas of expertise. These areas are: PMs, Subs, Cores, Warranty Capture, Running Costs, Recalls, _____ & ______.
What is Utilization & RO Audits?
This is required when spec'ing an RTL Unit with the new Navistar S13 engine package. Be Specific.
What is extended warranty contracts for the engine, transmission and aftertreatment systems?
ZMM02 is this SAP T-Code.
What is Bin Location Setup?
If a Service Manager has NO recalls over 120 days old for 6 or more months and ZERO after June 30th, they may qualify for this Idealease PC status.
What is PC Elite?
The only type of claim that does not require a core to be split from the repair line onto a C1 Core Credit job line.
What is a Miscellaneous Claim (MS)?
The Service Ranking report indicates each location's total number of recalls over 120 days and this.
What is total number of Units?