Sam's Club Culture
We make all our decisions with our members in mind and empower our associates to do the same. This is what we call.
What is Member Obsession?
In 2016 this innovation launched, changing the way members shopped inside the club.
What is Scan & Go?
This is our most rewarding membership with benefits above and beyond to give members even more value, saving them time and money.
What is a Plus Membership?
When we go beyond convenience by removing friction and continue to deliver personalized and memorable for every interaction, however our members choose to shop with us.
What is Win on Experience?
In this small suburb, the first Sam's Club opened its doors on April 7, 1983, in "The Sooner State."
What is Midwest City, Oklahoma? (Suburb of Oklahoma City)
This private brand made its debut in 1998 offering members a quality alternative to name brands.
What is Member's Mark?
This digital tool is used to manage the number of products clubs have on hand to ensure there is enough stock to meet the Member's needs and drive sales.
What is OYI? (Own Your Inventory)
Plus Members can take advantage of this program, where they earn 2% back on eligible purchases in-club and with Curbside pickup - up to this dollar amount per year
What are Cash Rewards and up to $500/ year?
To become this, requires us to have the most passionate and loyal members, which is why each component of the MVP is focused on the member.
What is the Best Club Retailer?
In this year, Sam's Club introduces Plus memberships, offering member added benefits including early shopping, free shipping, Sam's Cash and select prescription savings.
What is 1999?
As part of Sam's Club Mission statement, we make it easier for our members to do this.
What is Share more, Serve More, Live more?
This tool provides a plan for all associates involved in daily production items, it shows items that can drive sales, has the most up to date specs and good information is essential to help this tool grow your business.
What is the Fresh App?
This membership category represents 92% of our Membership profit.
What is Renewal Income?
Our members must believe that we are providing this benefit constantly. When we find desirable items that beat the competition on quality and offer them at prices better than anywhere else.
What is Win on Value?
In 1987 Sam's Club celebrated the milestone of signing it's one millionth wholesale member by presenting a representative "one millionth member" with this complimentary item at each Sam's Club location.
What is a turkey?
Being Associate Obsessed is strengthened when everyone feels seen for who they are and empowered to show up as their best selves. This sense of feeling accepted, supported and valued is part of our promise to associates.
What is Belonging at Sam's Club?
The new tool available that provides associates with the necessary language resources to communicate efficiently, showing our commitment to Respect for the Individual.
What is the Translator tool?
This selling technique helps Members who join at Plus have the whole year to see the value of earning Cash Rewards and using benefits like early shopping hours and free shipping and it's backed by our 100% Satisfaction Guarantee.
What is Plus First?
When we continue to aim for great items throughout the club, including Member’s Mark, elevated general merchandise offerings and great value-added services (example: travel).
What is Parity of Assortment?
In the early 2000's Sam's Club logo was a lime green square behind a blue diamond shape with block style letters of Sam's Club written in white. It also had a big orange arrow displaying this phrase.
What is "It's a Big Deal!"?
By utilizing this model, we work with our members and listen first, to truly serve them and exceed their expectations. This helps us live out Sam's promise of delivering simple savings to our members on items they can trust.
What is the B.A.S.E model?
B – Build a Relationship, A – Ask Questions. S – Share Solutions, E – Exceed Expectations.
In 2023 Sam's Club debuted this real-time intelligent retargeting designed to make advertising campaigns smarter, more effective and more personalized.
What is Member Access Platform (MAP)?
These Members have a 97% renewal rate, spend more annually, with larger per-visit baskets, they shop more often including on-line, and upgrade to Plus Memberships at a greater rate.
Who are Sam's Club Credit Members?
This is largely the output of successfully executing the other elements of the diamond and hinges on our ability to return value to our members and associates.
What is Parity of Trust?
The roots of In-Club Fulfillment began in 2000 when the "Click 'n' Pull" option was added to Samsclub.com, but we also had an option for members who did not have the internet access called this.
What is “Fax ‘n’ Pull”?