Keys
What items are need to check out a room key?
What is Their Physical Redbird Student ID and SOU?
What does SOU stand for?
What is Statement of Understanding?
What is the first task that you must complete when starting a new shift?
What is Key / Shift Change Audit?
What is the first task that you must complete when opening the Mailroom?
What is a Package Audit?
What must all residents do when using the fitness center?
What is Sign IN / OUT and rerack / clean after themselves?
Can you do homework while working?
What is yes?
All of your work tasks must be completed before you begin schoolwork.
What are the prohibited work apparel items?
What are Shorts, Hats, Sweatpants, Croptops?
Who can check out a room key?
Who is Resident(s) of the room, Resident Assistants, Professional Staff, Maintenance
Where can you find blank SOUs?
What is the back of the SOU Boxes?
When checking out the RA phones, what is the scan code for them?
What is Man 1, Hew 1, Man 2, Hew 2?
What items are need to check out a package?
What is Their Physical Redbird ID?
What is the first task that you must complete when opening the Fitness Center?
What is Plugging in the Machines and Turning on the Lights?
I can skip or release a shift without finding coverage.
What is FALSE?
Even if there is a second person, you must make all effort to find coverage. Once you have spoken to EVERYONE, then notify Janet and Sophie about it.
How do we communicate?
UP not OUT
Communication Log
Face-to-face (end of shift / start of shift recap)
Name the steps you must complete when a resident is requesting a Core Change.
What is Fill Out Step 1 of Core Change Form and Place in Orange Folder?
How long can a resident keep their room tag key?
What is Until 8:30 AM the Next Day?
What must you and the resident do when requesting the kitchen key(s)?
What is...
1. Fill out the Kitchen Usage Agreement (only one time)
2. Inform them that the Kitchen closes at 8pm
3. Full inspect the kitchen WITH the resident when they come to return the key.
What can we accept?
What is Mail and packages from USPS, UPS, Amazon, FEDEX, or any other mail delivery service.
What is one thing you should be doing every hour of your shift?
What is...
1. Checking the bathroom
2. Checking the fitness center (do a walkaround)
If you need to communicate something, how do you do that?
What is email Janet and CC Sophie?
Note: Sophie can answer some questions, but most of the time, they need to be directed at Janet with Sophie included on the email.
What steps do you take to release a shift?
What is...
1. FIND coverage
2. Email / Confirm with Janet and Sophie
3. Release the shift on Humanity
Who is billed for a Core Change?
What is Resident Requesting / Receiving Core Change? (Not the Roommates!)
If a resident is unable to come to the front desk to come get their key, what do you do?
What is...
1. Call the RA on call
2. Find their SOU / Issue a new one
3. Give the RA the key and have the resident fill out the whole SOU on the front and Initial/Date on the back.
When the fire panel, or alarm, goes off, what is your fist step?
What is Call 911 and ProStaff?
If two people are at the desk, one can call while the other pulls out the fire cards in the emergency box.
How should the shelves be organized?
What is Ascending / Alphabetical ?
The oldest packages should be closest to the computer.
What should you do when closing the fitness center for the day/night?
What is Unplug all machines, clean the benches and workout equipment (mainly where hands have been), and turn off the lights?
What information can Friends and Families outside of ISU be told about a resident?
What is Nothing?
What are two routes you can take if you feel that you need more training?
What is...
1. Look at the training information in TEAMS
2. Ask Sophie and set up a time!
What key code is for the A / B resident?
What is Odd number for A roommate and Even number for B roommate?
What is most likely happening if you can't find a resident's SOU when they return their key?
What is Pulled for a core change?
You can check with Janet to confirm.
What do you do when the guest pass printer isn't working?
What is review the printer settings laminated on the desk and adjust the settings?
Go to ZDesignerGX420T > Manage > Printing Properties
What do you do if a student comes to receive a mis-delivered package or if their login information isn't working?
What is fill out a form for mis-delivered or helix troubleshooting?
Found in the RED binder.
What do you do when a resident gets hurt in the Fitness Center?
What is Call 911 from your phone (for EMERGENCIES) and ask for help from someone in the mailroom.
OR
Ask the Mailroom to call the Front Desk and have them call Prostaff (NON Emergencies).
What do you do if someone enters the building that is on the No Entry list?
What is Call ISUPD, then call Prostaff?
If you are unsure, call Prostaff ASAP.
When do you call Janet?
What is for any Key, mailroom, or fitness center issue, Monday - Friday, from 8:30a to 4:30p?