San Jac Resources
Where are the tutoring services located?
What is the Library
When someone asks, "what is the Raven's Wing?"
How should you respond?
The Raven's Wing offers resources to students who are experiencing personal challenges. Coordinators can help identify student needs by a needs assessment and connect students to on/off campus resources such as housing support, mental health assistance, food security, transportation assistance, support for student parents, and more!
True or False? 2x
You can use your phone and have air pods/headphones on during work hours.
False.
Must also clock in/out on a computer. Unless previous special approval is given by your leader.
A Part Time Student receiving 12+ credit hours receives 2 cafe meal cards.
False
How many times can a student visit the marketplace per weekly basis?
Once!
What is the purpose of the Raven's Nest?
To offer students a calming, therapeutic environment that promotes Mental Health. Enhance wellness by way of gentle, positive multi-sensory stimulation for stress reduction and mindfulness.
True or False:
The Raven's Wing offers Metro Cards to eligible students.
True.
What are the three applications you should open when you first clock in to work?
Outlook email, microsoft teams, and Who's Next.
What are the operating hours of the Cafeteria? (Corner Cafe)
Monday - Thursday, from 7:30 a.m. - 1:30 p.m.
Fridays from 7:30 a.m. - 12:00 p.m.
(Will accept 7:00 a.m. - 1:00 p.m. as that is what's posted on the website)
True or False
The Marketplace is free to students and staff.
False
Since Spring 2025, Marketplace is now only open to students.
Scenario:
A student walks in saying they need assistance with their password and/or student email. You explain to the student that they need to visit the IT department for assistance and offer to walk them over. The student states they do not have time to walk over there, they are late to class.
What do you do?
Give student the IT building and room number, phone number, and email so they can contact them at their convenience.
Offer student to return after class, or another time to walk over together.
Ask student to sign in to Who's Next. Email the student IT information such as location, hours of operation, phone number, and email.
True or False:
Raven's Wing Coordinators can assist students with SNAP benefit applications.
True.
Scenario:
You arrive to work and open an email sent by Jasmine from the previous day with X tasks to complete. Annabelle/Janie come to your desk requesting you to complete Y tasks within the next hour. Leslie sends you a teams message to complete Z task by the end of the day.
Following the Chain of Command, list the order in which you will complete whose tasks.
1. Leslie's task.
2. Annabelle's/Janie's task.
3. Jasmine's task.
Scenario:
A student walks in inquiring about Cafe Meal cards. You ask the student to sign in to Who's Next, and have student scan the QR code to complete the Cafe Meal Application. The student is unable to complete the application using the QR code.
What should be the next step?
Email the link to the student, ask student to sign in to one of our Computers to complete the form.
Ask student to clear browsing data, cookies, and cache and try again.
If none of the above steps work, please contact Jasmine.
Where is your Marketplace located, and what are the hours?
C14 | N12 | S11
Tuesday - Thursday, from 1 p.m. - 6 p.m.
True or False?
We still have to report to work during Holidays that San Jac recognizes.
FALSE!
When San Jac states "The College will be closed for ___ Holiday" Students along with Employees do NOT report to work.
Total of 25 Holiday dates in a year for San Jac.
What is the Baby Steps Support Diaper Program?
Program that provides diapers, wipes, and more to student parents. Student Parents may apply twice per semester, and on a first come, first served basis.
A student walks in and needs to speak to a coordinator, but they are unavailable, what do you do?
Teams the Coordinator first,
Give the student the option to wait to see if a Coordinator is available,
If not, then email the appointment scheduler to student.
What are 4 reasons of why a student may be ineligible to receive a cafe meal card?
They may have answered "NO" to ALL questions
They only answered 1 "Yes"
Student did not answer all or any of the questions
Student may be Dual Credit/Early College High School students
Currently not enrolled
Scenario:
A student walks in, and says they want to sign up for the Marketplace.
What are the next steps you should do?
Have the student sign in to Who's Next
Walk the student over to the Marketplace
Can assist the student with signing up for the Marketplace
What are the 4 Title IX/Mandatory Reporting categories?
Sexual Harassment, Sexual Assault/Violence, Dating Violence, and Stalking. (Other: Domestic Violence)
What Campus is our Workforce Solutions liaison located, and what days are they able to meet with students?
North Campus - Cinthia Cantu
Tuesdays and Thursdays, located inside the Raven's Wing.
Scenario 1:
A student walks in for some assistance, but you do not know how to assist them, and you don't know what to do.
Scenario 2:
You are assigned a task by a Full time staff, but you are unsure about something.
How should you handle both of these scenarios?
A. Go with your instinct/use your best judgement
B. Try to figure it out yourself
C. Ask a Coordinator, or another FT staff member
D. Ask another PT staff member
Correct Answer:
C. Ask a Coordinator, or another FT staff member
Scenario:
A student walks in Monday, April 6 with their confirmation email for April, you hand them a cafe meal card. Student returns Friday, April 10 and says they finished the first card and needs another one.
What is the procedure?
Ask student for the second confirmation email.
Doesn't have one? Verify with Jasmine or a Coordinator if the student is Full time to be eligible to receive a second card.
True or False:
The South Campus Food Lockers are located by the Tennis Courts.
False.
Food Locker program only available at Central Campus currently, near the Tennis Courts.