General
Name one way to add a transaction to your favorites.
Upload from PC
Add Transaction
Star Icon
etc.
What is the difference between a new quote and a modification quote?
New quote is for new services and modification quotes are for modifications of active services.
What should the item status be in order to create a modification quote?
ACT
Name one reason we would check SAC.
Sales Performance (churn, upsell, new business, cancellations, etc.)
Stock Reports
Ticket Reports
Clean Desk Report
Etc.
What department is responsible for orders in TPR or TMO?
Service Delivery
What should the header status of your quote be when asking for a check by Sales Support?
INIT
What quote header status triggers the DocuSign to send to the customer?
REL
What column can I use in the Customer Dashboard to see if a modification document has been created for a contract?
Subsequent Contract column
What is the name of the report we use to check stock?
Integrated Stock Report
Why would you use item selection when creating a modification quote or credit?
To select only the item you are looking to modify or credit. Avoid locking the document/service
What should be the order of escalation when reaching out to Sales Support?
MM room
Individual contact
Breach - reduction in price
Name the three sales channels (offices) that a customer can use to place an order.
Quote, Website, Customer Portal
What is the difference between the "Available Servers" and "Configurations in DC" tabs?
Available servers are all servers available for sale in rack or WH. Configurations in DC are only servers in a rack
What is the transaction code for the Customer Dashboard?
ZQCCD2
What is the name of the Mattermost room that provides updates on verification status?
What is the guided selling material for a bandwidth aggregation pack?
HYBRID
How can you use the Customer Dashboard to search for all active contracts for a particular customer?
Which tab in the Integrated Stock Report will show me how many 960GB SSD disks we have?
Available Components
Name the page in the SAP Sales Wiki that provides an overview of common transactions, statuses, and other SAP abbreviations?
Cheat Codes Excel Sheet
Explain how to get the transaction codes to show on your home page.
Extras > Settings > Display Technical Names
If I change a quote to REL and I do NOT receive a DocuSign email that the quote was sent, what is the most likely reason things went wrong?
Valid To Date in the past
Name the transaction codes for creating, changing, and displaying a contract. Which do we have access to and which are restricted?
VA41, VA42, VA43
VA41 & VA42 = restricted
VA43 = access
What is the name of the Mattermost room you should post in when having issues with SAC?
BI Public
Name the transaction code used to search for Invoices and other billing documents.
ZVF05N