S&AS Team Members
This team lead currently lives in NYC.
Who is Clara Mike?
The queue where all WOs pending schedule / pending review.
What is the Reactive queue?
A work order can be rescheduled in Click under which three statuses.
What are OPEN / ASSIGNED / DISPATCHED?
On a ZES work order, it takes how many hours to route to the S&AS Reactive Queue?
What is 48 hours?
This S&AS manager has three little boys, all names ending in CE.
Who is Matt Brereton?
This night shift team member is married to someone on the Latin team.
Who is Curtis Windley?
The S&AS Last Action Taken code representing a brand new work order to S&AS.
What is "No Action Selected"?
A work order must be RTR'd once the engineer hits this status.
What is "Travel Started"?
On a ZES work order, the customer will be contacted how many times by the system.
What is 3 attempts?
This S&AS leader is a die hard Minnesota Vikings fan.
Who is Lauren Jones?
This night shift team member has two children that are both KICKING it in karate.
Who is Clara Simbe?
This type of entitlement is considered a basic type of entitlement and if CRU eligible, should always be sent as CRU.
What is Post Standard Support?
A FSE will not have an OTA miss if their WO is in which three statuses?
What are ONSITE, ONSITE EXECUTION, REMOTE EXECUTION?
The two types of work orders eligible for customer self-scheduling.
What are "parts & labor WOs" and "labor only WOs"?
This S&AS leader spends their time on the weekend gardening.
Who is Jocelyn Walters?
This night shift team member used to be in the military.
Who is Stefan Spelman?
The two options to ship parts for a customer that does not want to accept at the site.
What are "Dell Preferred Delivery location" and "Manual Address Override"?
A FSE will not get a skills override requirement if they meet which skill level for the product.
What is Level 3?
The only group that can designate if something is eligible for self-scheduling.
Who is Technical Support?
This advisor is the North America lead for the Planet ERG.
Who is Holly LaRose?
Who is Christa Hutchings
The two places where you can find where Unisys is eligible for the activity.
What are the asset level / WO configuration?
A FSE can take federal WOs if they have these two types of profiles.
What are "Federal Full Time" & "Federal Blended"?
The place you can find where a WO has been set up for Customer Self Scheduling.
This advisor is an avid bunco player.
Who is Jill Ritter?