Flex Features
This feature would send a caller an sms message following a call.
What is the SMS App?
When a caller asks for a representative, Joy can be programmed to take this action.
What is transfer the caller to a live agent?
The account setting to create and manage your team and manage access levels
What is USERS Settings?
This feature helps filter out telemarketers by requiring callers to Press 1 to connect with a Receptionist
What is a Simple IVR?
This setting allows you to highlight popular FAQ for Agents to quickly view.
What is a Quick Reference FAQ?
This feature would prepopulate caller information if they have called previously.
What is Greeting Look-up?
If Joy cannot successfully handle a caller's request, this programming option can help prevent a dead end.
What is fallback to a live agent?
The account setting to monitor integrations and other activities on the account
What is AUDIT LOG?
This features allows calls from Lead Generation sources and many VOIP Systems to connect.
What is DTMF tone?
This setting allows you to add more information regarding your company
What is the WIKI?
This feature allows clients to notify agents regarding last minute changes on the account e.g. office closure due to inclement weather.
What is an Agent Alert?
A client wants Joy to handle routine calls but have live agents handle calls Joy cannot resolve. What type of setup supports this?
What is a hybrid AI and live-agent call flow?
The account setting that will give agents access to frequently asked questions.
What are FAQ's
This setting allows clients to get an email if a caller responds to an SMS App notification
What is SMS to Email
This script setting allows agents to directly transfer or take a message for an employee without going through the script
What is Staff Directory?
This feature allows Operators to callback people who have visited the clients website.
What is the Instant Callback App?
This is the final message Joy AI plays before the call is disconnected.
What is "I'll send this message and have your call returned."?
The setting where you can customize labels to better organize saved calls for reporting.
What are OUTCOME Settings
This setting allows callers to select from multiple call options including connecting to a receptionist, connecting to voicemail and more.
What is an Advanced IVR?
This setting creates a direct shortcut to a particular section of the script that is frequently used without having to go through the entire script.
What is a Pinned Section?
This feature allows me to send information to a caller or client prior to call completion.
What is a Trigger?
These options would help Joy take the correct path from the Greeting Block
What are Voice Commands and AI guidance?
The setting that allows you to get notifications about expired schedules, flex system changes and plan recommendations.
What is ALERTS Setting
This setting allow callers to opt for a return call rather than wait on hold.
What is CallBack?
This setting allows you to personalize the mood and your call preferences and objectives.
What is Call Handling?