Throughout the Shift
How many seconds should it take to clean a table?
What is 30-45 seconds ?
Proud, Present, Attentive?
What is Arrive?
The Founder of Texas Roadhouse
Who is Kent Taylor?
What is uniform?
What is our store number?
What is 100?
What should be done to clean a table?
What is get all plates, silverware, black napkins, cups, etc and wipe down with sanitizer?
What are the 3 supporting words for Thank You?
What is Genuine, Memorable, Grateful?
What are our Core Values?
What is Passion, Partnership, Integrity, and Fun?
What tables are the only ones that have chairs?
What is 324, 325, 123, 124?
How many tables does the Corpus Christi Store have?
What is 72?
Where do glasses from the bar go?
What is the end of the table/to the bar?
Knowledgeable, Passionate, Care/Concern?
What is Engage?
Who are our mascots?
Andy the Armidello
Iggy the Iguana
When 10 feet away you should smile and acknowledge the guests, 4 feet away you should speak the guests.
What is 10' 4' Rule?
Who is the longest employee at Corpus Christi Texas Roadhouse?
Who Pat the Manager?
When a guest throws up and you need to clean it what do you get?
What is Biohazard Response Spill Kit?
Kind, Courteous, Respectful?
What is Respond?
Name 3 of Kents top 10
What is...
Top Ten Service Priorities 1. Knowledgeable Servers 2. Sense of fun (smiles) 3. Urgency on greetings, drinks, & food 4. Manager table visits 5. 3-table stations 6. Restroom focus 7. Lighting, temperature, music level, & TVs 8. Bartenders – Speed, awareness, & learn guest’s name 9. Hosts – Smiles, urgency, & guest concern vs. nametaker 10. Crew involvement Top Ten Food Priorities 1. Cuts of Sirloin & jaccard 2. Season/cook procedure (1 min per side – flat top/grill temp) 3. Ribs – Hot, fall off the bone 4. Cuts of Ribeye 5. Hot mashed potatoes 6. Fresh, hot bread/cold butter 7. Cold, fresh salads 8. Side items hot & fresh 9. Onion consistency 10. Frozen margarita consistency & taste
G.R.O.W.
What is Guest Right of Way?
What year did Corpus Christi Store open?
What is 2000?
Undoing bus tubs, keeping dish area clean, sweeping up trash, cup racks always filled to the top, ice trays being cleaned, silverware being ran through, cleaning the pit:
What is KOA?
What are the 3 supporting words for Howdy?
What is Friendly, Fun, Energetic?
First Texas Roadhouse Location
What is Louisville Kt?
What are all the story points?
What is Fresh Baked Bread, Ice Cold Beer, Fall of the Bone Ribs, Hand Cut Steaks, Made from Scratch Sides, Legendary MArgaritas?
How many red glass racks do we have?
What is 20?