AFICS Organization
How many BCM's are there in Large Loss?
(And you have to name them)
3. Nathan Meigs, Jeff Barkley, And Chip McCalllister
How many total large loss teams are there?
15
How many justified complaints per year is each team allowed to have?
One
How much time do you have to file suit in WA? (regardless of policy)
2 years
When do inspection notes need to be entered into the file?
Within two days of completing inspection
Who is the Director of Large Loss?
Travis Holt
How many people make up the HDR team and who are they?
7 people:
Michele Bunch: BCM
Grant Allen, Bryce Mudroch-Zieske, Henry Wyborney, Tom Clark, Doug Osterloath, and Tim Richmond.
What is the goal for average overdue activities per day?
What state and policy(s) have set limits for mold?
Washington.
AmFam Gold star provides $5,000 and Connect provides $10,000.
Status letters should be sent how often?
At least every 28 days from receipt of claim
Who is the VP of Claims for AFICS?
Keith Simmard
How many large loss desk teams are there and who manages them?
3 Teams:
Jason Kantor, Cory Jensen, and Brandon Clark
What is the highest rated metric %? (What metric has the most weight).
Dwelling ACV at 25%
What state and policy provide 24 months ALE and/or 12-month FRV?
Washington. AmFam Goldstar
What is the touch cadence on a file? (How often are you supposed to be in/updating the file?)
Every 15 days until dwelling ACV is paid, then at least every 30 days after.
Who is the Chief Claims Officer?
Tim Constien
Who is the large loss property consultant?
Melinda Zimmerman
What is the CES response rate goal?
10% of current "new" claim productivity
Oregon. Amfam Goldstar policy
When is a recorded statement NOT needed?
Weather related, first party negligence, first party accidental.
Who is the Enterprise President/Chief Executive Officer?
William (Bill) Westrate
When was the property large loss branch formed?
September 2017
<$3,000 (less than or equal to $3k)
How many different policies do we handle?
5
AmFam Gold Star, AmFam Advance, Connect, Homesite Progressive, and Homesite Geico
Name the 5 required large loss letters that you could send on a loss.