Features and Benefits
What cable package in the Optimum campaign comes with 420 channels, family tier, movie tier, and sports and info tier?
What is Premier tv?
How much is the rental fee for the modem per month?
What is $10 a month
How many probing questions are required on every call?
What is 2 probing questions.
When do we provide mobile probe and pitch?
What is every call.
What does symmetrical mean in a fiber connection?
What is equal upload and download speed.
What is the offer grid.
How much does a costumer have to pay for installation?
What is Free?
How many rebuttals are required on every call?
What is 3 rebuttals.
How many mobile probing questions are required on every call.
What is 2 probing questions.
What days do we not set-up install on?
What is Saturday and Sunday (Weekends).
What are the features and benefits of a speed upgrade?
What is faster response, better resolution, less buffering.
Taxes and fees are already included in the offer price
What is no?
When do we provide TCPA close?
What is every call.
Give 2 examples of mobile probing questions.
What is Who is your current provider, How much are you paying, how many lines, under contract.
What are the add-ons included with the One Gig offer?
What is the $100 Visa Gift card, HBO MAX, and Android tv device.
How long does a customer have to wait to receive a $100 VISA gift card?
What is 4-6 weeks after the 90 days are complete.
Suddenlink locks their customers into contracts?
What is No?
Steps of the call flow.
What is intro, probe, present, close, rebuttal, and close again.
What happens if you don't mobile probe and pitch on every call?
What is the sale gets DNQ'd
How do you close the sale in any campaign.
What is we have (date) available do you prefer mornings or afternoons.
Features and benefits of a digital home phone?
What is 3 way calling, enhanced 911, anonymous call rejection, selective call rejection, caller ID, call waiting, and call waiting with caller ID.
Where can a customer get information on their data usage in a Suddenlink campaign?
What is suddenlink.net/usage.
What are the four pages in Call Scripter?
What is Start Page, Offer Page, Provision Page, Verification Page?
What do the customers receive when they get their service through us.
What is up to $25 off their internet bill.
......Baby don't hurt me... don't hurt me no more.
What is love.