Campaigns
Features and Benefits
Mobile
Pages of the Call Scripter
Script
100

How much is install in Suddenlink and Optimum No Internet campaigns?

What is Free?

100

Suddenlink and Optimum both have contracts in their no internet campaigns?

What is false?

100

How many mobile probing questions are required on every call?

What is 2?

100

When you're ready for a verifier to confirm your sale you stand up and yell?

What is VERIFY?

100

What does symmetrical mean in a fiber connection?

What is equal upload and download speed?

200

How much is the modem rental in the Suddenlink and Optimum No Internet campaigns?

What is $10/month?

200

What are the add-ons added to the OP1Gig campaign?

What is free install, $100 VISA GC, HBOMAX free for a year, and Android tv device?

200

Give 2 examples of mobile probing questions.

What is who is your provider, how much do you pay, how many lines, and are you under contract?

200

Can we lower a customers bill?

What is false?

200

When do you provide TCPA farewell?

What is every call?

300

Where can a customer find out about their data usage in a Suddenlink campaign?

300

Where do you find out more information on the features and benefits of the services you're selling?

What is the offer grid?


300

What is the mobile pitch?

What is optimum mobile with unlimited talk, text, and 3 gigs of data for $32/month per line?

300

What does EDLP stand for?

What is the Everyday Low Price?

300

What are the features and benefits of a speed upgrade?

What is faster response, better resolution, less buffering?

400

What are the 4 steps to overcoming an objection?

What is acknowledge, transition, respond and close?

400

How long does the customer have to wait for the $100 VISA gift card?

What is 4-6 weeks after 90 days of the bill in good standing?

400

What happens when you don't mobile probe and pitch?

What is sale gets DNQ'd?

400

What is the purpose of the provisioning page?

What is set up install dates, customize boxes, and ask additional questions needed?

400

How many channels are offered in the Optimum Premier tv package?

What is 420 channels?

500

What are the 4 pages of the call scripter?

What is start page, offer page, provision/install page, verification page?

500

What are 3 features and benefits of a digital home phone?

What is call waiting, caller ID, call waiting with caller ID, enhanced 911, 3-way calling, selective call rejection, anonymous call rejection?

500

What does a customer receive if they decide to get our mobile service?

What is up to $25 dollars off on their internet bill?

500

Give 2 examples of open-ended probing questions.

What is What are you currently using the internet for?

What is how many devices do you have connected to the internet?

500

Baby don't hurt me..... don't hurt me.... no more.

What is love?

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