ESA Benefits
What we build with the guest before offering the Extended Service Agreement
What is a relationship
Low minimum monthly payment
What is $35 per month for purchases up to $3,500
Way for guest to apply while waiting
What is text to apply
Low initial payment
What is $79 plus tax
This should be brought out while talking to our guest about our NCN option
What is progressive brochure
For a one time low fee at time of purchase
What is gets you a one time replacement if your jewelry breaks within 12 months
Exclusive discounts
What is birthday coupon, anniversary coupon, and private sale early access
Tells you what their minimum payment should be
What is estimated payment chart
This is a no credit needed option
What is a soft inquiry on your credit
Seamless application transition when not instantly approved for our Pagoda card
What is waterfall
What the guest receives when they purchase our ESA
What is living comfortably in their jewelry with peace of mind
Special financing
What is 6 month deferred interest and 12 month deferred interest
Why we request credit limit increase
What is enhance a cardholder’s purchasing power
We offer a ___ payoff option that is just the merchandise plus 10%
What is 90 days
Shows our guest what their pay off journey looks like
What is payment estimator
The ESA is cheaper and a better value than a ___
What is a repair
Ways the guest can pay
What is pay online, pay in-store, and pay over the phone
Account look-up benefit
What is guest can shop without having their Pagoda Card, and see guest's open to buy
You get a deep discount of ___% in Florida for paying your lease off between day 91 and 364
What is 35%
How they can use their phone to change payment due date
What is Progressive Leasing app
Average cost of an ESA
What is approximately 10%
Card holders get __ life cycle emails __ are promotions
What is 9 emails, 5 are promotions.
Customer objections are as easy as __, __, __
What is A, B, C! Acknowledge, benefit, check question!
This payment option is ___ instead of an interest baring account
What is a 2.1% lease multiplier
Customer wants more spending power
What is limit increase