Service Terms
This item indicates what repairs are to be done to a vehicle
Repair Order
This term refers to parts that are not produced by the OEM
Aftermarket
These are the three types of RO payments
Customer, Warranty, Internal
This operation is more commonly referred to as an "Oil Change"
Lube, Oil, Filter (LOF)
This person is responsible for creating orders at the parts counter
Parts Counter-person
This term refers to the individual task listed within an RO
This type of order is placed when the requested part is not stored in the department's inventory
Special Order
This type of payment often sees the highest profits for dealerships
Customer
The service department is often responsible for performing this process on new vehicles coming in to inventory (i.e. topping off fluids, removing packaging)
Pre-Delivery Inspection (PDI)
This person works with customers to assess repairs to be done and write up ROs
The Service Bay
This is typically the parts department single largest customer
The Service Department
False
This term refers to the set hourly cost of labor in the service department
Door Rate
This individual is responsible for supervising, organizing, and controlling all operations within the service area. These will often be the lead technicians within the shop
Shop Foreman
This checklist of common issues is often used to identify potential up-sell opportunities while servicing a vehicle
Multi-Point Inspection
These are the three counters that are used to sell parts to customers
Front Counter, Back Counter, Wholesale Counter
When working on this type of RO pay, technicians must only work on one vehicle and operation at a time. Greatly reducing their productivity
Warranty Pay
This term is tracked by dealerships to determine what % of dealership expenses is covered by revenue generated by fixed operations
This individual is responsible for transportation of parts from inventory to individual technicians
Parts Runner/Picker
This term refers to the process of tracking time to be charged per each operation of an RO (especially important for Warranty Pay ROs)
This daily list recommends the parts that the department should order from the manufacturer in order to maintain proper stock levels based on sales and inventory data
These types of repairs refer to items promised by the sales department and will be charged to the sales team via an Internal pay RO
We-Owes
This term is calculated by dividing total labor sales by total labor hours billed.
Effective Labor Rate
This individual is responsible for keeping records of submitted claims and assigning proper repair codes to manufacturer operations
Warranty Clerk