CORE
What is the first step you must do on S3, when completing a fee reversal?
Jump into the branch of account.
Business Cheques can be ordered for which type of Credit Cards?
TD Business Travel Card, TD Aeroplan Business Card or TD Business Select Rate Visa, TD Business Cash Back Visa
What is L&A's limit?
20K
At which point, in manual authentication, can you jump to the exception questions category?
When the questions in either Cat A or Cat B have been experienced/can not be asked to the customer due to their account products.
Cheque details can be viewed up to how many days on S3?
90 days
What is the maximum daily limit for ATM withdrawals?
1200$
What is the fee in QC for the statement order? Be specific.
It is 10$, up to 6 statements per request.
Which screens allows you to see if any changes were made and when they were made for a credit card?
TSYS IAED
If customer loses their cheque book, what must you do?
You must advise them to close down their chequing account.
In which scenarios, if applicable, can the overlimit fee go over 29$ ?
None, it is always 29$.
What is the best way to successfully stop a PAP?
By entering 0.01$ in the amount field.
What is your daily limit for fee reversals?
500$
Name 3 Procedures that apply to both EL/SBAC and that SBAC agents can complete
***
If a customer wants to close down their credit card and transfer their limit, what procedure would you follow?
Combine
What is a Third Party for business?
A business Third Party transfer is defined as funds leaving a business account and being credited to an account of a customer with no relationship to the business account.
If a Commercial customer is requesting to be changed to Limit Tier Business3, what must you do?
Refer to their respective Account Manager.
What is the maximum emergency increase on a credit card?
10% of the existing credit card limit or up to 5000$ for accounts with higher credit limits.
Which tools allows you to view declined transactions on the access card?
TES (Trans Lookup)
What is the difference between the "Behavior Score" and the "Beacon Score"?
Beacon score is the credit score given by Equifax.
Behavior score is the credit score within TD.
When booking an appointment in ICAL, what is the branch number for French customers?
9556
If your customer refuses to provide their TIN number, what must you inform them of?
You must inform the customer that CRA may potentially impose a fine for missing TIN and record the refusal in the BN or SIN field
What makes a customer eligible for a Cash Advance correct?
A payment of the same amount must be pending or posted to the account following the cash advance.
What are the steps to find the balance of a EURO account?
You will get the account number from the mcoms. Go on any host screen: F12 -› AFX -› CENQ
What is a PPSA?
A government fee that customers will be charged every 5 years, for a credit product (loan, BLOC, etc.).
If a customer does a Cash Redemption, does it count for the current statement?
It counts for the next billing cycle (next statement).