Name Game
Toni Walker
What type of troubleshooting is involved when you need to powercycle a router?
Internet Troubleshooting
This office serves as the backbone for all of the Summit Broadband services.
4558 35th Street
Which type of cable box features a large clock on the front?
DVR STB
Who is the Contact Center manager?
Peggy Spooner
This lead was promoted from CEA after working with Summit Broadband for about 2 years.
Shavonne Mason
What type of troubleshooting is involved when you need to send a hit?
Cable TV Troubleshooting
This office is where we spent all of our time during New Hire Training.
4602 35th Street
Which type of cable box features 5 multi colored lights on the front of it?
Synergy Gateway
How many supervisors does the Contact Center have?
5
She has a pet cow and goat that live in Haiti.
Milka Derisma
What type of troubleshooting is involved when your customer says they have no dial tone?
Phone Troubleshooting
!!!DAILY DOUBLE!!!
This spot is where we all went to meet our technicians for the ride along.
Back of 4558
Which type of remote control is the easiest to pair?
IPTV Remote
Which lead was with us during new hire training?
None -- they were all current CEAs
This lead has a very unique last name.
Kyrie Danger
Which tool is used to help customers run a Network Scan on their home internet?
techFiX app
This is where we would keep our lunch and/or snacks during training.
4602 Training Room Fridge
Which type of SBB router will a customer receive if they are NOT an IPTV customer?
SmartRG
Who was our first teaching assistant during new hire training?
Jhonatan Bermudez
This CEA is a member of the newly created Fiber To The Home Sales Team.
Maria Moreno
Which tool is used to help customer that have Plume Mesh Wi-Fi systems?
Plume Frontline Tier 1
What was a unique feature of the typical chairs in the training room?
They are able to fold up
Which two hits should you never send to a Synergy STB or TiVo STB?
Refresh Billed Packages & Stage Hits
Who taught this round of new hire training?
Heidi Bolduc & Milka Derisma