Quality
What are the 2 risk levels (error types) on a QA review?
What are REG and P&P?
What's the name of the three RESPA letters?
What is the HUD (45-day letter), SCRA and 18459E letter
Name the 3-loan types we collect on?
What are commercial, consumer and credit cards? (Will take personal & business)
What are the 4 systems of records?
Tsys1, Tsys2, AFS, IBS/FIS
How long after the payment arrival date is the evaluation date?
What is 3 days?
What Risk level would a letter being completed incorrectly fall under?
What is Regulatory?
What are the next steps CO need to take after RESPA is read over the phone and/or completed in workflow?
What is Process outcome code RESPA in Katabat, Image letters, save letters in RESPA folder and mail letters
Changing the order in which loans are displayed to you in Katabat queue?
What is sorting?
Where can you see last transaction made or the last payment/NSF on the loan?
What is the system of record?
If a mortgage client is unable to pay and unable to make commitment to pay, what 2 steps does the CO need to take?
What is read RESPA script and mail out RESPA notification.
What needs to be verified on both inbound and outbound calls?
What is client or RPC first & last name
What is the purpose of RESPA?
To inform customers with options to avoid foreclosure
Name 2 of the 3 PCC product (card) types?
What are City NATIONAL CASH BACK VISA SIGNATURE CARD, CITY NATIONAL CRYSTAL VISA INFINITE CARD, CITY NATIONAL VISA PLATINUM CARD WITH REWARDS
Name 2 of the most common commercial loan types in IBS/FIS
What are BBB (Basic Business Builder), Business Overdraft Line
What is the TSYS 2 screen used and # sequence for account look up?
What is ICAL 8101
Name our 3 areas that QA reviews are broken up by?
What are Contact, Collection Activity, Documentation
What is the deadline for RESPA notification?
What is 45 days
These loans make up a majority of our queue volume on average?
What are credit cards?
Which loan (product category) can appear in AFS & IBS?
What are commercial loans?
When submitting a CAR for a mortgage loan for 225k what needs to be attached to the CAR?
What are RESPA disclosures?
What are 4 out of 8 of our Risk Culture Themes?
What are Self-Identified Issues, Accountability, See Something, Say Something, Gifts & Entertainment, Everyone Is a Risk Manager, Colleague Survey Risk Index, Hiding in Plain Sight, Code of Conduct
What does RESPA stand for?
What is Real Estate Settlement Procedures Act?
Name the Entertainment Cost Center number with the most Entertainment loans?
What is cost center 669?
Which product does not show on the Client Portfolio report?
What are credit cards
Besides a pending promise to pay/deposit made, name at least 2 other reasons to hold a mortgage loan from a SAD transfer?
What is pending home sale/refinance with a closure date, Misapplied payment research, awaiting the PCMF.