SBE Basics
What does SBE stand for?
School-Based Enterprise
What must students do to receive credit for their shift?
Sign in using the notebook or QR code.
What should you always do before offering help to a customer?
Smile, greet them, and make eye contact.
What temperature must hot food be kept above?
145°F
Who is allowed to possess store keys?
Only authorized management and the Store Manager.
What should you do if you want a raise?
Show that you deserve it through your performance.
What is the primary mission of Peoria Unified’s SBEs?
To provide an environment where students can practice skills in customer service, employability, teamwork, and leadership.
How many lunch shifts must each student work per semester?
5
What is suggestion selling?
Encouraging customers to buy additional items, like chips or drinks.
What does FIFO stand for?
First In, First Out
What should you do if you witness theft?
Report it to the SBE Facilitator or DECA Advisor.
Name one behavior that contributes to being a great employee.
Arrive on time, have a good attitude, or be courteous.
Name one benefit of participating in an SBE.
Hands-on experience in entrepreneurship, customer service, financial management, or marketing.
What happens if a student is a no-show for their shift?
They lose course points and must make up the shift.
Who must approve discounts or free items?
The DECA Advisor.
Where should cleaning supplies be stored?
On bottom shelves, below food items.
What is the rule for accepting checks?
Only the DECA Advisor or management may accept them.
What should you do if you have a conflict with a coworker?
Address it calmly and directly; if unresolved, notify management.
What two documents were used to create the DECA Store Handbook?
The Arizona Department of Education CTE WBL Guide and the DECA School Store Operations Manual.
What is the rule about music during shifts?
It must be school-appropriate and played at a low volume; no headphones or earbuds.
What should you do if a customer complains?
Record their name, inform management, and remain professional.
What should you do if food is dropped or spilled?
Document it and inform management before discarding.
What is the purpose of a void slip?
To document voided transactions for financial integrity.
What is the rule about eating someone else’s lunch?
Don’t do it.
What organization certifies SBEs annually?
DECA Inc.
What must be completed during morning class periods before opening?
The Daily Checklist.
What are the “Rules of Human Relations”?
Greet cheerfully, smile, use names, be friendly, show interest, and be helpful.
What are the procedures during a lockdown?
Lock doors, turn off lights, move to stock room, and wait for the all-clear.
What is the maximum bill accepted for non-apparel purchases?
$20.00
What should you never say about the company you work for?
Anything negative.