Basics
How many excused absences are we allowed per semester?
A. Three
B. Five
C. Unlimited
D. None of the above
C. Unlimited
This segment is:
prospects who gave in the past, then stopped giving for many years
Lapsed
Name this caller:
Long hair, always wears a hat, gets many credit cards
Michael
If a prospect agrees to a pledge but doesn't have time to give on credit, you should:
A. Arrange a callback
B. Arrange a callback and tell them they will receive a pledge card if they can't be reached
C. Get the supervisor
D. None of the above
[A. Arrange a callback]
True or false:
We've raised at least $300,000 since last fall.
True
True or false:
It cost 15 phony bucks to request a playlist on Pandora?
A. True
B. False
A. True
This segment is:
prospects who never graduated from SB, the least desired prospects
Friends
Name this caller:
Rides a skateboard, is from India, is on team Gryffindor
Srishti
If a prospect says to send them something in the mail, but won't agree to a specific amount, you should:
A. Mark it down as a maybe
B. Explain why you need a specific amount, and proceed with lowest gift ask
C. Persuade them to agree to an amount, and tell them that the amount can be changed when they receive the form
D. None of these
A. Mark it down as a maybe
What country is Khaldun from?
A. United States
B. France
C. Benin
D. Ethiopia
C. Benin
To get an excused absence, you must:
[A. Submit 50 phonybucks]
[B. Submit a "Request A Day Off" form]
[C. Email Khaldun with documentation at least an hour in advance]
[D. Any of these choices is fine]
C. Email Peter
This segment is:
the most lucrative donors, donors who've given in the past
Sybunts
Name this caller:
wears glasses, has curly hair, usually sits by Khaldun
Adrian
If you processed a credit card, and you get an Error 200, you should:
A. Inform your supervisor
B. Process the credit card again
C. Send a pledge card instead
D. None of the above
A. Inform your supervisor
What is the official title of this business?
A. The Calling Center
B. The Phonathon
C. Stony Brook Advancement
D. The Fund For Excellence
E. A and B
F. C and D
B. Phonathon
True or false:
If you get 5 phony bucks for winning the game, you can't use those phonybucks on anything besides gift cards.
A. True
B. False
B. False
This segment is:
the second most lucrative donors, donors who continually give each year
Lybunts
Name this caller:
short, is from Bangladesh, name starts with a B
Basim
True or false:
When a prospect agrees to give on credit, you should get their credit card info, formally end the call then process the credit card.
False.
What year did the Lion King come out?
A. 1992
B. 1995
C. 1997
D. 1994
D. 1994
If you are unable to find a cover and get an excused absence, you must:
A. Make up the shift on a different day
B. Sign up for 7 shifts for the next pay period
C. Work 4 hours instead of 3.25
D. A and B
E. None of the above
A. Make up the shift on a different day
This segment is:
prospects who attend Stony Brook, have not yet given
Senior Class
Who has worked at Phonathon the longest?
A. Sophia
B. Tom
C. Breanne
D. Basim
E. Beatrice
F. None of them
E. Beatrice
If a prospect says they already received a pledge card, and don't wanna give over the phone, you should:
A. End the call and mark it as "No, Already Pledged"
B. Emphasize that University Advancement provides jobs to students and would benefit if we received credit for their pledge
C. Emphasize that University Advancement would like to receive credit for their pledge
D. Call over the supervisor
E. B or C
E. B or C
What transferable skill does this job enhance?
A. Negotiation skills
B. Communication skills
C. Marketing Skills
D. All of them
D. All of the above