Top Customer Service Skills
Can be trusted, and chooses an ethical course of action.
What is being trustworthy?
Providing good customer service by using just your face.
What is a smile?
When you communicate to someone you know who visits you at your job.
What is talking with your friend while the customer waits?
Not letting the phone ring too long.
What is answer the phone quickly?
Exert a serious effort towards following through whether you want to or not.
What is being responsible?
When you are helpful working in a team.
What is cooperative?
Saying this when first meeting customers.
What is greeting customers?
Silently communicating on your phone while working.
What is texting while a customer waits for you?
Saying: "Hello (sir or ma'am), how can I assist you?"
What is answer the phone correctly/appropriate greeting?
Believing in one's own self-worth, and having a positive view of self.
What is self-esteem?
Understanding workplace culture and being dressed and groomed appropriately.
What is appropriate appearance/dress?
Helping customers as they enter your building.
What is opening doors for customers?
When you disagree with the customer and you do this.
What is arguing with a customer?
How to find what the customer needs.
What is listen to the customer?
Exhibiting appropriate behavior when dealing with customers.
What is good customer service?
Giving specific attention and listening attentively to enable follow-through.
What is focus?
A way of speaking to customers when they call you on the phone.
What is answering phones in a friendly manner?
When you receive a phone call from a customer, and you make them wait on the phone for the answer.
What is putting a customer on hold for a long time?
When you need a customer to wait on the phone while you find information.
What is to put the customer on hold?
Working with people with diverse backgrounds.
What is being tolerant?
Being friendly, understanding, and polite, while recognizing appropriate workplace boundaries.
What is being social?
What you say to a customer when they are looking for something or have a problem.
What is ask if you can help?
When you inappropriately emotionally disagree with a customer.
What is getting angry at a customer?
When a customer cannot reach an employee, and you ask the caller for a name, telephone number, and the reason for the call.
What is take a message?
Adapting speech to workplace culture and without using slang or profanity.
What is appropriate language?