Acronyms
MAR
Medicaid Annual Review
Name a Medicaid App we can not complete.
??????
What info should we capture when someone doesn't want to email "contact@scthrive.org"
Client name, Phone number or email, Organization they are with and Reason for calling / department they are trying to reach
What time do agents start dropping call notes for end of the day transfers?
4:55
SNAP
Supplemental Nutrition Assistance Program
How long before DSS responds to application?
7-14 days
Who to include on application?
Self, Spouse, Children 19 and under in the home, anyone you file on your taxes, and unmarried partners who want to apply for Medicaid
Vision Statement
Can someone complete a Medicaid application with us if they still have Medicaid in a different state?
Yes, but make client aware that they could be denied for having coverage in another state. And that they would need to cancel other coverage immediately.
TANF
Temporary Assistance for Needy Families
DSS Phone Number
800-616-1309
What is the name of Medicaid Transportation Service?
Modivcare
Mission Statement
SC Thrive leads South Carolinians to stability by providing innovative and efficient access to quality of life resources.
Name a site we can use to find resources for clients?
Resource Connect, Findhelp.org, 211 and more. (google)
MSP
Medicare Savings Program
How many SNAP apps per week?
19
What is the difference between Medicaid and Healthy Connections
Essentially there is no difference. They are the same thing. BUT Healthy Connections is the name for the Medicaid program in South Carolina. Medicaid is the name of the program nationwide. Healthy Connections administers Medicaid through out South Carolina.
Core Values
Trusted Partner
Excellence in Service
Collaborative Communication
Honor People
When is the next Swap n Shop?
5/11
RCA
Refugee Cash Assistance
Who should clients contact if they lose their EBT card?
Cardholder services. 800-554-5268
5 Medicaid MCOs
Absolute Total Care, Molina, Humana, First Choice and Healthy Blue
How many board members do we have?
10
If released SCDC inmate calls to check on SNAP application what should we do?
Use the green SC Thrive workspace and look up client by name or application number. Advise client of when application was successfully submitted, the normal response from DSS, DSS phone number and provide status/ref# for application.