Engagement Model
This three-word phrase sums up the importance of focusing on interpersonal connection rather than broad programming.
Focus on Relationship-Building
What are the three main pillars of excellent service at SCADhome?
Relationship-Building, Exceptional Customer Service, Show-Ready Facilities
SCAD was founded in this year.
1978
Who are the community builders?
SCADhome Mentors
What need includes food, water, shelter, and sleep?
Physiological needs?
According to the engagement model, what should a student leader do after submitting a maintenance work order for a resident?
Send a Follow-up Email
Name one way staff are encouraged to ensure that facilities are “show-ready.
Conducting Regular Checks or Walk-throughs
These individuals are the founders of SCAD
Paula Wallace, Richard Rowan, May Poetter, and Paul Poetter
What does it mean to be “always on” as a SCADhome leader?
Consistently being present, helpful, and aware
What phrase from the presentation encourages caring for yourself first?
You can’t pour from an empty cup
Name two informal or wellness-based engagement activities that build community among residents.
Spill the Tea Tuesdays and Weekly Wellness Walks
I’m What’s the recommended method to confirm a maintenance issue has been resolved to the resident’s satisfaction?
Call the resident after the issue is addressed
This was SCAD Atlanta's First Residence Hall
Spring House
What four “C” words are associated with exceptional employees?
Confidence, Care, Career, and Community
What Maslow quote aligns with this need?
Give people affection and security, and they will give affection
This engagement event is suggested to help students connect and track self-care together.
Opt-in Wellness Group
Which campus professionals are identified as part of a holistic response team alongside student staff?
SHMs, SHAs, and CDs
This restored building was SCAD’s first classroom and is still in use today.
Poetter Hall
Name a time when Mentors and Office Assistants must collaborate.
During move-in/move-out or emergency support
Name a behavior a staff member should avoid that could harm esteem.
Public criticism or dismissal of ideas
This phrase, also a video title in the training, reminds staff that each student’s experience should be unique and individualized.
One size fits one
This word describes the mindset student staff should have when treating every resident interaction as intentional and meaningful.
This building was acquired by SCAD in Atlanta and extensively rehabilitated in 2007
Ivy Hall
You feel overwhelmed but are afraid to ask for help. What need may be unmet?
Esteem
How can staff support students' self-actualization?
By encouraging involvement, creativity, and leadership?