LOYALTY POWER
Customers earn this many points for every dollar they spend.
What is 1 point per dollar?
Customers most commonly place online orders using this device.
What is a smartphone?
Customers must create this before they can start earning loyalty rewards in the app.
What is an account?
The acronym KPI means...
What is Key Performance Indicator?
We do the things we say we'll do and get it done
What is Grit?
Customers receive this reward immediately after signing up for the Classic Loyalty App
What is $3 off $12?
This is the most important factor when preparing an online order.
What is accuracy?
Encouraging customers to use the app helps increase this key behavior.
What are repeat visits?
SCC's year over year transactional growth goal is
What is +2%?
To bring our love for southern-style chicken to communities across America.
What is our Vision?
Customers must reach this number of points to receive a $5 reward.
What is 75 points?
If an online order is running late, the best thing the team can do is this.
What is prioritize the order and communicate with the customer?
This app feature allows Classic to send promotions and real time updates directly to customers’ phones.
What are push notifications?
The most important responsibility of a District Manager in a growing restaurant brand is...
What is developing strong leaders?
SEE IT, OWN IT, SOVE IT, DO IT are...
What are the steps to accountability?
If a loyalty member does not use their points, they expire after this amount of time.
What is one year from last use?
A customer places an online order for pickup at 6:15 PM but arrives at 6:05 PM. What should the Olo pro do?
What is fire the order from the tablet?
Customers can redeem their rewards in store by...
What is by having their phone scanned by the cashier?
When evaluating food cost monthly, a high-volume stores category variance goal is
What is 2.05%?
Our 5 leader behaviors...backwards are...
What is Recognize People, Seek Feedback, Involve Team, Measure Results, Align Expectations?
Customers receive this many points when they refer someone to download the app.
What is 20 points?
The most important thing a District Manager can do to ensure online ordering succeeds across the brand.
What is training and accountability in every restaurant?
Customers can look up past orders in the app in what tab?
What is account history?
Sales/Transactions make up this percentage of a DM's KPI bonus
What is 25%
Reasons become excuses whenever...
What is when You stop working on finding solutions?