Case Management
What is the baseline of cases per week?
+50 cases
What are the names of the two divisions of the team?
PSA and Delivery Foundation (SFDC)
Where are the headquarters located?
Pleasanton, California
What is a typical phrase from Costa Rica?
Pura Vida, Mae, Tuanis, Buena nota etc.
If you have any questions, where should you check first?
SCC Playbook
How many people are there in the team?
15
Who is Carl Eschenbach?
Is the Chief Executive Officer (CEO) of Workday. He joined the company in December 2022 as co-CEO alongside co-founder Aneel Bhusri, and became the sole CEO in early 2024.
What is the capital of Costa Rica?
San Jose
What does FIFO stand for?
First In First Out
Who are the leads on the team?
Anindita, Ashley, Patrycja, Kate, JMatt and Mark
Name our 5 values
Employees, Customer Service, Fun, Innovation, Integrity and Profitability
What is a typical breakfast from Costa Rica?
Gallo Pinto
What does LOE means, and is it mandatory?
Level of Effort and yes, you should always make sure that you are filling the LOE field
In which countries is the SCC team separated?
India, Costa Rica, Poland, United Kingdom, United States
How many employees does workday have
20,400
What type of product is Costa Rica known for? (Exportation)
Coffee, Banana