Name the Pathway
Therapy Status
What TP to use
What Action Comes Next?
100

Inbound Caller asks about symptoms of Alzheimer's. Caller is not needing any individual services and no case manager.

What is education?

100

If the patient has a completed intake assessment and an open Therapy Confirmation and a Financial Assistance SR open as well. 

What is ADUHELM In Progress Post-RX ?

100

Caller is contacting Biogen for the first time and would like to use Biogen services.

What is TP ADUHELM About Consent (Obtaining and Cancelling)?

100

Patient called asking about a MS medication.

What is transferring the patient to a MS agent?

200

Husband calls in on behalf of his wife, they are interested in services Biogen can provide, and is unsure how they will afford the therapy and future testing. 

What is Individualized Services?

200

Patient has completed intake assessment, and it is determined the patient needs a Case Manager. Patient does not have a RX for Aduhelm yet.

What is ADUHELM In Progress Pre-RX?

200

Caller is asking for help locating an ALZ Specialist.

What is TP Alzheimer's Care Locator Tool?

200

I have taken my first infusion, and everything went fine. I just got this weird rash going up my arm. This the arm I got my infusion in.

What is Probing questions and report AE to AGDispatch?

300

Inbound caller completed an intake assessment. He does not have a care giver and is not comfortable with internet or electronics.

What is Case Management?

300

Patient is think of getting a prescription for ADUHELM. Patient has not been diagnosed yet. Does NOT need a Case manager.

What is ADUHELM Pre-RX Individualized Services?

300

Caller asks if Alzheimer's Disease is a genetic condition?

What is TP Alzheimer's Disease Risk Factors?

300

Patient called stating she has a new insurance. She is worried her infusion will not be covered. 

What is update insurance and complete a Benefits investigation?

400

Patient calls in to get help locating an infusion site as their doctor is not being helpful.

What is Individualized Services?

400

Inbound caller has an open Obtain Consent SR, has completed an intake assessment.

What is ADUHELM Pre-RX or Post-RX Assessment?

400

Talking Point used to perform financial assistance screening.

What is TP FA Screening Questions (AD) (Patient Services/Covance FA)?

400

Caregiver wants to speak on mother's behalf

What is get verbal permission for this one time-call or send the patient a confidentiality form?

500

Patient calls in an is unable to use the internet, does not have family nearby, and is unsure of their doctor’s office.

What is Case Management?

500

Closed Benefit investigation service request for Drug/ Infusion site/ MRI benefits

Patient has an open Prior Authorization service request 

What is Aduhelm Post-RX Individualized services?

500

Caller wants to prevent Alzheimer's Disease. 

What is TP Brain Health and Cognitive Decline?
500

I am in Florida, but my dad lives in Russia. He wants to get started on your Alzheimer's medication as soon as possible! How do I get him started?

What is using probing questions to see if the father is coming to live in America or has a US HCP. or TP International Distribution for ADUHELM?

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