Callbacks
Random IRC
Do Not Call vs NI
Termination Status
DNR NI vs Another Statement
100

PS requests to be called back in two months. 

What is schedule callback for 30 days? 

100

IRC Stands for...

What is Inquiry Response Center?

100

PS says "I'm good! I don't need any more calls"

What is Do Not Call

100

"Some things have changed; I can't do school right now but I'm really busy I'll just call you guys back."

What is Not Interested

100

 "No, I don't want the information"

What is DNR-Not Interested

200

PS states that they are busy and heading to lunch but they will call us back after lunch. 

What is PS will call us back? 

200

If you are calling from CTU, and the PS is signed up with AIU. What is the correct Termination status?

What is Chose Different School

200

PS says: "Scratch me off that, I'm good"

What is Do Not Call

200

"Can you call me back after 5? PS hangs up"

What is Schedule Callback

200

"I can't right now. It will be a few months before I can think about school"

What is Another Statement

300

PS states that they will call us back when they are ready. 

What is Not Interested?

300

EAC stands for....

What is Educational Alliance Company? 

300

PS says: " Leave me alone." Then they hang up.

What is Do Not Call

300

"I'm really busy right now, I can't really talk. I can't stay on the line; I'll just call you guys back"

What is PS Will Call Us Back

300

 "I'm not interested"

What is DNR "Not Interested"

400

WPC states that the RPC is in the hospital and requests a callback for the following Monday. 

What is schedule callback? 

400

If the PS mention they spoke with the school, we are representing AND they are not interested. What is the termination status?

What is Not Interested

400

Someone answers the phone and states: "You are looking for my child who is a minor. They are not interested."

What is Do Not Call

400

PS gives no objection on the call and hangs up.

What is Hung up Before Transfer

400

 "I'm not interested right now"

What is Another Statement.

500

PS is interested in the school but is frustrated with the number of calls and tells the coordinator they will call us back when they are ready. 

What is Not Interested? 

500

Calls when they try to trick you to believing you are speaking to a real person. 

 What is Robo Message? 

500

PS states: "I'm not interested. It's going to be a least 6 months before I even consider going back to school." 

What is Not Interested

500

 PS says "This is for school? I don't remember requesting information for a school..."

What is Never Requested Info 

500

"My boss/parents are making me do this."

What is Another Statement

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