Basics
Existing Patient
New Patient
Provider Schedule
Appointments
100
What are the two types of scheduling scenarios within Maestro Care?
What is New and Existing Patients
100
How do I know if a patient is an existing patient?
What is He will be found and verified in the patient lookup.
100
Where is the patients emergency contact information added?
What is Under patient relationships
100
What does a grey slot mean in the far left column of the provider's schedule?
What is Time is on hold
100
What is the FINAL step when scheduling an appointment that reserves the time slot for the patient?
What is Click accept from the appointment review screen
200
What is the difference between a New and Existing patient?
What is New: Never been seen at a Duke Facility before Existing: Has been seen at a Duke facility before
200
True or False? A patients phone number can be used to verify identity
What is False
200
What are the three ways that a phone number can be marked as primary?
What is Double click in the field, put a one in the priority field, or check the primary box.
200
What is a block?
What is A time slot reserved for a particular visit type or type of patient
200
How do you edit the appointment notes during appointment entry
What is Click in the appointment notes spreasheet and type additional notes
300
What is the name of the first screen you see when logging in to Maestro Care?
What is Home Workspace or Front Desk Dashboard (My Dashboard)
300
When doing a patient lookup, what is needed to verify if you have the correct patient or not?
What is Name and MRN, or Address, or DOB, or last 4 of SSN
300
What information is sent to a confidential address?
What is Patient information such as lab results or reminders.
300
What is a payor? What is a plan? What is a subscriber? What is a member?
What is A payor is an insurance company, like Blue Cross / Blue Shield or Aetna A plan is a specific set of benefits offered by a payor A subscriber is the person in whose name the insurance is issued. In Maestro Care, each coverage has only one subscriber A member is a patient being covered by the insurance.
300
Susan would like to schedule an appointment for 3:00 P.M. tomorrow. That time slot is blue and has a 1. Why is it blue and not green?
What is At least 1 regular appointment has been scheduled and 1 regular appointment is left.
400
Which button is clicked to bring up the Patient Lookup Window?
What is Appts
400
True or False? If a patient's demographics were verified within the last 3 months it doesn't need to be done again.
What is False
400
True or False: The permanent address is where the patient will receive billing statements.
What is False. Appointment information is sent to the permanent address (except during dates for which the temporary or confidential address is in use). Statements are sent to the guarantor's address.
400
What type of record is used to store guarantor information for a patient?
What is A guarantor account record
400
What two final pieces of registration information must be entered after the appointment has been scheduled?
What is Referral Source and Accident Related.
500
What is the name of the page that displays a summary of patient demographic, guarantor, and coverage information?
What is Interactive Facesheet
500
What is the effect of clicking "Pull Info" on the Edit Contact Information window?
What is Pulls in demographic and home phone number information from a patient
500
How can you book an appointment if the slot is red with a -1?
What is Have super overbook security and follow the procedures and policies of your department.
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