Max Agent/ Ring
What is Connect?
This is your "source of truth" when searching for a provider, if they are accepting a new patient, and their specialties
What is Click Locate?
Typically MM appointments are this long
What is 50 mins?
These are the 5 key points to chart when scheduling a live call.
What is demographics, status, client defined, pharmacy, relations/roles?
Cancelled appts are initiated by 1 of these 3 groups.
This platform requires you to use a web browser.
What is a green "Y"?
Typically the adolescent NP consult appts are this long.
What is 80 mins?
We use this when the demographics are not collected during the call.
What is default information.
This appointment will remain on the schedule after it has been cancelled and will be highlighted in purple.
What is an appointment cancelled less than 48 hours?
This status on Max Agent is what you would put yourself on when submitting an IT Ticket
What is Technical Isssues?
This is typically the new patient max.
What is 5?
This is the event type for ADHD in-person follow up
Whatis ADHD testing Review?
This is the age range for ADO patients who MUST be seen in person
What are ages between 8-12 yo?
This is where you charge or waive a cancellation fee.
What is no-show/ late cancel box?
We sometimes get this from our peers to transfer the call to them
What is an extension?
We use this resource when a California patient calls and says they have Blue Cross Blue Shield
What is the claims routing tool? (BCBS, Magellan, and BS MHSA)
These providers use their own event types for OCD MM.
Who is Dr. Vidrine and NP Marks?
This is optional to send to the pt once they are scheduled, which includes new patient appt information and a link to create their patient portal.
What is the confirmation/ Welcome email?
We select this when cancelling an appt initiated more than 48 hours.
What is the cancelled radio button?
This is the status you are on after the patient hangs up
What is disposition?
This department is responsible for providing information about a patient's insurance and copay information
Who is BI?
We schedule an ____ consult appt (1st appt) for a new patient seeking MM who has already been diagnosed with ADHD and is currently on stimulants.
What is in person?
This is the duration of scheduling a reoccurring therapy appt.
What is 6 months?
This goes in the description box when cancelling an appt with less than 48 hours
What is last and first name, ins.. LC (late cancel), charged (or fee waived), initials?