CHOICE / EWL
SCHEDULING
PROGRAM
MISC
ALL OF THE
100
CHOICE 30
What is the program used for patients scheduled greater than 30 days from their desire date or PID.
100
Consult
What is needed to be seen in a specialty clinic?
100
Consults / Notes / Patient Demographics
What are three things you find in CPRS?
100
1. Create a Request 2. Schedule an appointment
What is the process for scheduling an appointment in VSE?
100
Electronic Waitlist
What is the name of the only official waitlist?
200
90 days
What is the number of days before a patient can be seen who is placed on the EWL?
200
First initial of the last name / last four numbers of social security number Last name , first name Full Social Security Number
What are ways to pull a patient up in Vista, CPRS or Vetlink?
200
VSE
What is the name of the program you use to schedule appointments?
200
Dawn Gray
What is the name of the Military Sexual Trauma Coordinator?
200
#NLT#
What is a No Later Than order?
300
Tri-West
Who is the 3rd party administrator for the Choice program in Spokane?
300
UN
What is unscheduled appointment
300
Vetlink
What system do clerks use to check-in patients?
300
Audio Care
What is name of the automated call used to confirm veteran's appointments?
300
ICARE
What is Integrity / Commitment / Advocacy / Respect / Excellence
400

#COO#

What is required in Comment Field when scheduling greater than 30 days from PID (Must have the conversation with a Veteran).

400
^PRI
What is command to print a letter the long way?
400
Resource Request Grid
What is the name of the area that appointment, ewl, recall reminder requests are located?
400
Patients with a RTC greater than 90 days.
When is a Recall Reminder used?
400
Return to Clinic
What does RTC stand for?
500

Choice 30/Choice 40/ Choice First

The three legs of the choice program

500
NEVER!!!!!
When is "blind scheduling" used?
500

Insurance Policy has expired

What does the red flag next to the patients name in the insurance buffer indication indicate?

500

1 phone call and a 14 day letter on separate days for PCP and Specialty clinics. 3 phone calls and a 14 day letter for BHS.

What is the minimum process for contacting a patient to schedule an appointment?

500
Patients must update their finances with eligibility before they can get an appointment
What is "Means Test Required"?
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