Shifts
What is the difference between open shift and empty shift?
Open Shift → Available for team members to sign up.
Empty Shift → Not assigned and not available for sign up.
A single event can trigger multiple attendance policies. True/False
True
Can a pattern be deleted?
Shift change requests cannot be auto approved. True/False
False, they can be set to be auto approved
Scheduling Policies are available to customers of both set of customers : Pro & Core. True / False
False, some recipes of Scheduling Policies are only a Pro feature
What is the difference between scheduled hours and worked hours.
Scheduled hours refer to the allocated shifts on the schedule for an employee. Worked hours refer to the actual clocked in time in T&A by the EE.
Scheduled hours do not flow to Payroll, worked hours flow to Payroll
Employees can edit their own attendance points balance? True/False
False
An employee can be a part of multiple patterns at once.
Yes, one individual and one group pattern
Schedule Observers can see unpublished shifts.
True. Observer can see everything on the schedule but cannot make edits
What are the different types of availability an employee can enter?
Weekly
One time
How can I color code my shifts?
By using Job codes colors / Shift colors
What are the two views in which labor plan is available?
Table view
Chart view
What happens to the published shifts when you edit/update a pattern
Changes to an employee pattern only impact unpublished shifts. Any employee pattern shifts that are already published are not impacted by an employee pattern change.
If an open shift is published, employees need to accept the entire shift at once if they are willing to work on it?
True / False
False, employees can pick up partial shifts if configured in the settings
How can we restrict employees from clocking in if they do not have a scheduled shift
Under Time Tracking Policy > Restrictions on scheduled shift > Restrict clock in to scheduled shifts
Where can I see the changes made to a shift
1. Shift version history when you click on the shift > 2. Shift history report in Reports
Terminated employees cannot be removed from attendance points or events page?
They remain for record keeping purposes
Can an employee be added to a pattern before their start date?
Super admins and full admins can add workers to group patterns after they are hired, even before their start date.
How do you remove a scheduled shift if an employee takes PTO
Settings > Transition and Time off > Delete shifts
When do employees see this message in their Scheduling app : There are no eligible shifts to swap with this one?
If there are no eligible shifts to swap within the selected date range, you will receive a message indicating : “There are no eligible shifts to swap with this one” and a swap shift request cannot be submitted.
An employee requested to work for an open shift > The request got approved > The employee later changes his mind and cannot work the open shift. Can he cancel the request?
If you change your mind, you can cancel a pending open shift request; however, once it has been approved, it cannot be canceled.
How do you activate a labor plan?
Scheduling app > Schedules
Select Labor plans from dropdown menu
Click the lightning bolt icon on the right hand side of the screen to activate the labor plan.
On a given schedule, how do you differentiate shifts created from a pattern from regular shift?
Shifts created from pattern have four windows at the top right corner of the shift.
What is the default start day for schedules in the employee view?
Sunday
When a shift swap request is approved, who receives a confirmation notification?
Swapper/Swapee/Both
If a swap is approved, both employees are notified.