Schneider Intake
This is what we enter as the requested product.
What is Use Service Specs?
The requested product for these shops is always Tirebank Tires.
What are GCTSC locations?
ARI/Holman representatives setting up service will always have ______.
What is a PO number?
This is who you huddle with when service is called.
Who is the driver?
(Dispatch only if the driver is unreachable)
FNA/FleetNet America and Holman/ARI are both known as this type of account.
What is an umbrella account?
This is the off tire disposition.
What is Casing Credit?
This is how we proceed when the shop cannot run the call.
What is reach out to the Schneider Channel for another shop and preferences?
This is where you will find the service ticket if it does not generate with the PO number.
What is the Warm Transfer tab?
This must be done after confirming the needed tire is available with an acceptable ETA.
What is send(ing) for approval?
Name a customer of FleetNet America.
Who is ______?
(Budget, FedEx, Premier Trailer, Leaseplan, CSX, etc.)
True or False: The Driver ID only needs to be notated.
What is False?
This is the pre-approved ETA for dropped units.
What is 4 hours?
When a Holman/ARI representative calls in service, this will need to be changed/updated.
What is the caller information?
After sending for approval, if the ticket was sent for customer review, it may take up to ___ minutes to receive a response.
What is 10?
Name a railroad customer of ARI/Holman.
Who is ________?
(Union Pacific, BNSF, Norfolk Southern, SOO/Canadian Pacific, etc.)
This is what we need to do after completing Intake.
What is reach out to the Schneider Channel and let them know the ticket is ready to be reviewed?
These two customers cannot go through Auto-Dispatch.
Who are M&M Transportation and Midwest Logistics?
In addition to comments submitted by dispatch, these always override account notes.
What are the special instructions?
[Found on the Unit/Repairs page under the unit information]
If dispatching to a Love's or TA/Petro, you must provide this to the shop for National Account # 0800 only.
What is the location code?
This is what RSA stands for when referring to a tread design.
What is Regional, Steer, or All Position?
If the unit has locking lug nuts, there should be a ____ or ____ colored cap.
What is orange or red?
This question is on the Contact/Account page on Schneider calls, but on the Location page on Midwest Logistics calls.
What is, "Are you located at a Schneider OC?"
During API outages, you will need to search by both the ____ and _____, because PO numbers will not generate, as the system is offline.
What are unit number and VIN?
During API outages, you will need to do this prior to accepting a shop.
What is call ARI/Holman for approval?
On radial tires, the belts run ____ to the tread.
What is perpendicular?
(Also accepted: Sideways, Across)