Section 1
Define a leader
A leader is the one in charge, the person who convinces other people to follow. A leader inspires confidence in other people and moves them to action. The leader is the head guy or girl, the one running the show.
Conflict Resolution entails.......
& Understand the Conflict
& Explore Alternatives
& Communicate both Sides
& Be Ware of Body Language
& Identify a Common Goal
& Brainstorm Solutions
& Agree on a Plan of Action
Once you've identified the common goal, you can start working towards a .................
resolution
Active Listening is the .................to pay close attention to a person who is communicating with you.
ability
Empathy is the ability to ................ and ................ the feelings of another person.
understand, identify
What does leadership involve?
@ Making sound and sometimes difficult situations
@ Creating and articulating a clear vision
@ Establishing achievable goals
@ Providing followers with the knowledge and tools necessary to achieve those goals
To be an effective communicator, you should
- know your purposes
- identify your audience
- have a plan
- listen actively & speak clearly
- use a propriate body language & be approachable
If you fully understand the conflict, the interests of each party, and the common goal for all parties, you can start thinking about ..................
Possible Solutions
What does it take to be more empathetic?
a Conscious effort
How many tips you might consider in order to apply effective relationship-building skills at work?
5
Mention one or two of the Social Skills
* Effective Communication
* Conflict resolution
* Active listening
* Empathy
* Relationship Management
What do you need before communicating with the other party in the CONFLICT?
Mention One aspect
% To understand one's position in the conflict and the position of the other party
% To clarify one's own interest and those of the other party
To agree on a plan of action, you should consider ...................... that you and the other party can accept.
identifying different solutions
Mention some tips you might consider in order to apply effective relationship-building skills at work.
A. Contribute to your team
B- Deal with conflict
C- Avoid gossip
D- Practice positive emotional reactions
E- Find ways to assist
A key aspect of respect is ...................
knowing when and how to initiate communication and respond
What is the NGIS Vision?
NGIS enhance students' skills to fully achieve the required academic standards, character building and life-long learning habits where students are able to make use of such enhanced potentials
Mention some of the tips that you can use to communicate with one another directly.
# Be an active listener
# Let everyone participate
# Avoid forming assumptions
# Remain calm
How can you increase your listening skills?
A. Focusing on the speaker
B. Avoiding distractions
C. Waiting to prepare your responses only after the other person is finished
In a team or group setting, a key aspect of respect is ............................. to speak without interruption
allowing
What does respectfully communicating mean?
A. Using your time with someone else wisely
B. Staying on topic
C. Asking clear questions
D. Responding fully to any questions
What is NGIS mission?
NGIS offer a high-quality education that is committed to academic excellence which in turn prepares students to function as independent global citizens who contribute to the prosperity of their society.
Some ways to convey information to the other party without speaking are: ......................
@ Maintaining eye contact
@ Being conscious of your expression
@ Relaxing your neck & shoulders
@ Using a neutral tone
@ Avoiding words that imply an absolute such as "always" or "never"
What is the slide number that entails information on
3: Active Listening
18
How many objectives were mentioned?
4
Name the objectives that were mentioned in today's presentation?
1.
2.
3.
4.