Mail/Packages
You received a package with a first name but no last name, how do you handle this?
Email everyone with the same first name AND ask them to provide the tracking number for confirmation upon arrival.
How many people need to be in the store at all times?
1
How to set up a new account for a student?
Click +new at the top of the sales page, click student account, Fill out first and last name, student ID in company, birthday, phone number, email, make sure you click yes to give consent from the customer to receive any emails/texts, save changes.
What 3 necessary items you need to make a transaction at a game?
Scanner, ipad, and card reader
T/F: It's okay to be on your phone a lot during your shift.
FALSE! Let's get it together and keep busy at all times ;)
What is the locker password?
Mistyrules2$
You've completed all the tasks in the store... what do you do now?
CLEAN!!!!!!!! Dusting, restocking, checking online orders.
BONUS(+50): Check the list hanging on the back door to find things to do!!!!
$300
If the scanner runs out of battery during the game, what do you do to complete the transaction?
Use the search bar to find the item
Name 3 things you SHOULDN'T do while on the clock.
Someone says they "had a package delivered" but it isn't in the locker... What do you do next?
Check Locker activity Log
Someone comes in asking to be fitted for regalia. What should you ask the customer?
Height, and type of degree; Bachelor's or Master's
If you notice that all the items aren't tagged, what could you use that's provided at the register in a drawer?
Price sheet listing all items that aren't tagged for you to scan at the register.
What is the proper attire for a Schreiner Saturday/Admit Day work day?
Schreiner gear
When a customer walks into the store what's the first thing you should do?
Greet the customer
A hello fresh box was delivered for a student. Does it go in the locker? If not, what do you do next?
No, Email/Text the recipient, refrigerate if needed or put on back table to be picked up from the mailroom.
Someone wants a shirt in a size that isn't on the rack, how do you handle this?
Check inventory to confirm if we have the size in the old mail room upstairs.
How do you process a refund?
Scan customers receipt or search up the customer and go to their purchases (order pops up on screen) select item that wants to be returned, click the return button at the bottom.
T/F: When working a game, you shouldn't offer to get customers anything that isn't sold on the table.
FALSE! We tryna make money honey!
What should you make sure you check before completing the customers order at the register?
Loyalty points
You received a package for a certain faculty, please explain how you would deliver and label the package when received and provide an example for a professor located in Callioux Hall.
(ex. Noel Rodriguez, CCAC)
Check list to see which department they're in, once checked in on handheld scanner, label the package with the correct department to be delivered.
What's the price for a Monty plushie?
$13
What's Misty's password on the register?
-ONLY use Misty's code when checking online orders and editing inventory
4570
For a Schreiner Saturday what is the amount of money we try to make?
$3,000
What are 5 things you SHOULDN'T wear on your shift?
1. Crop tops
2. Short shorts
3. Excessive holes
4. Open toed shoes
5. Headphones