CVRC
What is the first step to check for CVRC discrepancies?
Check for a Schwab error by double checking the information on the application matches CC
If sending out the first SAC alert on 04/25/24 , what date should it the case be pended to?
05/09/24
When should we be submitting 9/10 reviews?
When it is a FIRST time wet signature
When running GIACT on the website, where do we input the results?
Attachments section via PDF
If we reach an EC's VM what do we need to ensure we say on the voicemail?
Reason were calling, case ID, Schwab alliance # and hours of operation
What are the steps to updating an EC's SSN or DOB after documents are received?
Create AM case, Update SSN or DOB, notate both MyQ & CC and send back to CVRC
If an EC did not list the percentage portions on the form, what will our next step be?
Case is OKTP as the percentages will distribute evenly
If you have a pen to paper signed form and the 3rd party signature looks pre-generated how will we handle this case?
We will need a newly requested signed and dated form as we cannot verify their signature
What is the process for GIACT fail?
Put in SME chat pend for 10 business days
When verifying an EC, how many questions from List A and List B is needed for authentication?
2 from list A and 1 from list B
If a case is worked as normal and there has been no response by the 60th day, what are the total SAC alerts that are sent out?
3, First alert, second alert and final alert
If we receive a form with no beneficiaries listed, what should be the first thing we look for?
If an EC has requested for recurring monthly distribution to start on 04/24 and today is 04/25, and we are currently working the case, what date will the distribution occur?
05/24 which will be the next transfer date in the sequence
What is the next step when receiving Pass-Warning/Partial Validation?
Set up profile in CC and send to approval
If we make an OB call to the EC and we are unable to leave a voicemail, what are our next steps?
Call the IA to get a valid number or send a sac alert informing of the issue and pend the case for 1 business day until we can obtain a valid number
What is the major difference between your 1st SAC alert and your 2nd SAC alert?
Includes 60th day time frame
If all resources have been used and we are still unable to determine if the case is a complex bene situation, what are out next steps?
Create a case for CST to review
If we are working on an ACH money link for IRA and TWE is not established/selected, how would we handle this case?
We will default to minimum , Though If we have one of the states that requires TWE, an additional form to be submitted for when they want to OPT out
When do we re-run GIACT in MyQ?
If offshore input in incorrect information
If a 9/10s review is needed and you made OB call and left a voicemail, what do we need to make sure is included our NIGO notations?
If TOT with EC is obtained please submit for a 9/10 review
If the account is PAV closed before the 60 day time frame how will we handle this case?
The case remains open for entire time frame of the 60 days
If an EC needs to add more than 10 beneficiaries, what are their options?
Via online at SchwabAlliance.com or Schwab can set it up as complex
When TAMP authorization is selected on the form, what is it for?
For managed accounts
When calling out to speak to the EC or IA for GIACT fraud results what do we need to ensure we always relay?
To go over the form in FULL detail and ensure we do not leave anything out
When verifying an EC which question from list A and which question from list B CANNOT be asked together during authentication?
A: "Name of joint party, power of attorney, or authorized agent"
B: "Advisor firm name or name of an advisor"
As this is the same question but reworded