Hand Me the Handbook
How long are the short, paid breaks that employees get during their shift?
15 minutes or less
You are sick and cannot attend your shift.
Your direct supervisor
The Student Centers' largest outdoor field.
McDonough Field
Listens to customers (internal and external) and addresses needs and concerns. Keeps customers informed by providing status reports and progress updates. Delivers on service commitments. Maintains supportive relationships with customers.
Service to Others/Customer Focus
True or False: SCOE facilitates reservations in the WoodPEC.
False
List the 2 places that visitors and non-SCOE employees are not permitted.
1) Behind the workstation
2) In restricted access areas
A client is asking for an additional table for their event happening shortly in MPR 4.
Building Services Coordinators (Ron, Darryl)
This reservable space is perfect for movie showings.
Harland Cinema
Demonstrates skills and knowledge relevant to one’s own function or work group. Applies current best practices in discipline or specialty area. Stays aware of major developments in discipline or specialty area.
Functional Knowledge and Skills
True or False: SCOE creates door signs for offices in the ESC.
True
1) Post the shift to the trade board
2) Reach out to colleagues for coverage
3) Finalize the trade on WhenToWork OR attend the shift if nobody is available to cover
A screen in MPR 4 is not coming down from the ceiling and there is no AV Assistant on shift.
AV Production Manager (Carlos)
This brick walkway is SCOE's largest outdoor tabling space.
ESC Promenade
Considers multiple sides of an issue and a wide range of perspectives. Weighs consequences before making final decision. Makes informed decisions based on available information. Recognizes issues, and determines actions needed to advance the decision making process. Persists towards solutions and goals when changing circumstances occur.
Problem Solving
True or False: SCOE can help you get a meal plan at the DCT.
False
List and describe the at least 4 of 5 items that are not allowed under the Personal Technology policy.
1) Non-emergency phone calls
2) Use of headphones/earbuds
3) Livestreaming of any kind
4) Timed assignments
5) Explicit audio or visual content
A client has a question about billing for their event.
Event Services Coordinators (Janell, Charlene)
These outdoor areas are reservable for Registered Student Organizations to promote their events.
ESC Banner Posts
Provides regular, consistent, and meaningful information. Listens carefully to others and ensures message is understood. Ensures important matters are shared with all appropriate parties. Clear and concise. Demonstrates professionalism through body language, including eye-contact and posture. Tailors style to needs of the recipient.
Communication
True
List and describe at least 5 of 6 parts of the dress code.
1) Hats, hoods, and sleepwear are not permitted.
2) A staff uniform top must be worn as the outer layer.
3) Bottoms must be appropriate for business operations.
4) Nametag must be worn on the front, chest level of the outer layer.
5) Footwear must be closed-toe, closed-heel, and position-appropriate.
6) Accessories that do not interfere with job responsibilities or violate other policies may be worn.
A vendor needs access to enter through the Loading Dock for an event.
Building Manager
Pacman, Billiards, and Gaming are all available in this non-reservable space.
South Recreation Lounge
Responds appropriately on own to improve outcomes, processes or measurements. Assumes responsibility and leadership when asked. Accomplishes goals independently, with little need for supervision. Takes ownership and accountability for own performance. Seeks out and/or accepts additional responsibilities in the context of the job.
Taking Initiative
True or False: SCOE is an essential department on campus.
True