Chapter 2
The steps of the perceptual process in order are…
Selecting, Interpreting, Organizing
Organizing, Interpreting, Selecting
Interpreting, Organizing, Selecting
Selecting, Organizing, Interpreting
Selecting, Organizing, Interpreting
A word, sound, or visual device that represents a thought, concept, or object is called what?
A symbol
Meaning
A trigger
Action
A symbol
The vocalized (but not verbal) part of a spoken message is known as…
Pseudolanguage
Paralanguage
Demilanguage
Quasilanguage
Paralanguage
A student is trying to listen in class but keeps thinking about personal problems. This is an example of:
1. Physical noise
2. Physiological noise
3. Psychological noise
4. Semantic noise
Psychological noise
A bilingual student speaks formal English with professors but uses slang and Spanish with close friends.
Which term describes this behavior?
1. Ethnocentrism
2. Code switching
3. Cultural adaptation
4. High-context communication
Code switching
Mental shortcuts that we rely on to make sense of our surroundings are called...
Perceptual schema
A manager emails staff saying, “Let’s enhance productivity,” but employees aren’t sure what actions to take.
The problem arises because the message is:
1. Too concrete
2. Too abstract
3. Using powerless language
4. Violating semantic rules
Too abstract
When nonverbal communication contradicts verbal messages, which of the following is true?
Listeners will probably believe the verbal message as the true message.
Listeners will probably believe the nonverbal message as the true message.
Listeners will disregard any message in which there is contradictory behavior.
None of the above statements are true.
Listeners will probably believe the nonverbal message as the true message.
A friend says, “I failed my exam,” and the listener replies, “That must feel really overwhelming.”
This response demonstrates:
1. Empathic listening
2. Critical listening
3. Comprehensive listening
4. Defensive listening
Empathic listening
After listening to her friend share her concerns about how much work she has due this week, Sandy responds by saying, "I can see why that is overwhelming". Which step of the LARA framework is Sandy engaging in?
1. Listen
2. Affirm
3. Respond
4. Add
Affirm
The tendency to think that things that are close to each other belong together is known as…
Similarity
In-groups
Proximity
Organization
Proximity
Taking a course that teaches you about how to use language is an example of which of the 4 components common to all languages?
1. Structure
2. Productivity
3. Displacement
4. Self-reflexivity
Self-reflexivity
When Alex finishes his speech and returns to his seat, Brian flashes him a thumbs-up sign. What function does the emblem used serve?
Repeating
Regulating
Substituting
Accenting
Substituting
Someone nods while mentally planning dinner. Their behavior is:
1. Active listening
2. Paraphrasing
3. Pseudolistening
4. Reflective listening
Pseudolistening
When Billy introduces himself to new people, he always shares that he is in a fraternity. Which identity layer is he sharing.
1. Cultural
2. Social
3. Personal
4. Family
Social
When we get into an elevator, we generally expect everyone inside to look at the ceiling or floor, and to not speak one word. This is known as a…
Script
Encounter
Stereotype
Expectation
Script
When your yoga master says, “Go you must,” the awkwardness of the sentence is best explained by a violation of which of the following characteristics of language?
Syntax
Phonemes
Ambiguity
Sounds
Syntax
During a conversation, a coworker keeps stepping closer while you keep stepping back. This suggests:
1. An inability to decode kinesics
2. A mismatch in personal space expectations
3. A conflict in paralanguage
4. Poor chronological timing
A mismatch in personal space expectations
A voter evaluates a political candidate’s speech to judge the strength of the arguments.
They are practicing:
1. Empathic listening
2. Critical listening
3. Appreciative listening
4. Selective listening
Critical listening
Max notices that their new coworkers from a different culture prefer indirect feedback and softer language. They adjusts their tone and wording to match their style when offering suggestions. This reflects which aspect of intercultural communication competence?
1. Motivation
2. Ethnocentrism
3. Tolerance for Uncertainty
4. Cognitive Flexibility
Cognitive Flexibility
You do poorly on a speech in front of your classmates. You attribute your poor performance to "not enough time to prepare," even though you had three weeks to construct a 4-minute presentation. What is this is an example of?
A fundamental attribution error.
Negativity bias.
Self-serving bias.
Self-disclosure.
Self-serving bias
Two students hear the word “presentation.” One thinks of a formal speech; the other thinks of a casual group update.
This shows a mismatch in which part of the triangle of meaning?
1. Thought
2. Symbol
3. Referent
Referent
A job applicant arrives in wrinkled clothing and sandals.
This nonverbal message most likely influences the interviewer’s perception of:
1. The applicant’s vocabulary
2. Professionalism and preparedness 3.Paralanguage
4. Proxemic comfort
Professionalism and Preparedness
Which of the following is most characteristic of active listening?
1. Thinking of your response while the speaker is talking
2. Making eye contact and asking questions
3. Giving advice before understanding the issue
4. Interrupting to clarify your own point
Making eye contact and asking questions
While in another country, Sarah continuously makes comments about how "the United States does this better". Sarah's comments reflect what?
1. Ethnocentrism
2. Cognitive flexibility
3. Social constructionism
4. Mindfulness
Ethnocentrism