Franke
How many shots are in the Americano?
S: 2, M: 3, L:4
What are the scoop sizes for ice on blenders?
Small: one level scoop on small scoop
Medium: one level scoop on medium scoop
Large: one HEAPING scoop on medium scoop
What is the first action to do when working headset?
Mark the car.
How long is brewed coffee good for?
3 hours
When was Scooter's Coffee founded?
1998
What milk do you use for an unflavored latte?
Whole milk
What are the pumps for a fruit and ice smoothie and what are the ounces of water?
Fruit- 6,7,8
Water-2,3,4
What are the first words spoken to the customer when on headset?
Something like:
Good morning, welcome to Scooters!, can I get you started with a warm cinnamon roll today?
How many cinnamon rolls come in a box?
15
Where is Scooters's Coffee HQs located?
Omaha, NE
What is the difference between a cappuccino and a latte?
Milk to foam ratio. Cappuccino's have more foam.
How is cold foam made perfectly?
Cold blender
Number 4 button on blender machine
What are the magic words that should always be used during the headset conversation (conversational upsell)?
What else can I get for you?
What is a breve?
Use half & half instead of 2%
What is the most popular drink at all Scooter's locations?
Carmelicious
How do you make a London Fog?
Regular vanilla pumps, earl grey tea, fill ¾ of the way, steam half & half and fill the last ¼ .
How many CORE sauces do we have and what are they?
5: Carmel, Mocha, Sugar-free Mocha, White Chocolate, Pumpkin
What type of person works at the window?
Superstars!
What setting is on the coffee grinder for cold brew and hot brew?
Course for cold, drip for hot.
What are the Scooter's Values?
Integrity, Love, Humility, Courage
What is the chai recipe for flavored and unflavored?
Unflavored: 6, 8, 10.
Flavored, Chai: 4, 6, 7 & Flavor: 2, 2, 3
What all candy bar blenders does Scooter's offer?
What should the window person be doing a lot of when engaging with a customer at the window?
Smiling!
What a sauce recipe is ordered, but a customer wants to add syrup, how many pumps of syrup do you add?
2 pumps per charge
What are the two most important attributes of an AMAZING Scooter's Coffee Drive-thru?
Speed and Customer Service (Cheery and Smiling)
Amazingly Fast and Happy