Enter Necessary Info.
The consumer notes has 'Hello, I have 10k in cash. What should you do next?
1. Click the agent box "Cash buyer"
2. Click "yes" for the radio button
If BETH states "buying with cash". Should the agent ask the buying question?
NO
If Beth says she is free to talk now but does not respond with her name within 9 minutes, what should you do?
A. Send another message asking for her name
B. Disposition as Call Later
C. Disposition as Ready for Call
D. Close the case and mark it as complete
C. Disposition as Ready for Call
BETH stated they are free around 2:00 pm. What time would you schedule the call for?
Any time after 2
What date and year did Belize gained independence?
September 21st 1981.
BETH stated the are no longer interested. You did your pushback, what radio button do you click?
NO
What is the timeline that we can assumptively say BETH is looking to buy?
Less than 12 months
BETH stated she already bought a house. What is the disposition?
Stop follow up
BETH stated they are going grocery shopping. How do you proceed (schedule a call or suggest)?
Schedule a call at least 2 hrs out
How many members does BTS have?
7 members
Consumer Note of a non-tour lead: "I am interested in 720 13th St, North Chicago, IL 60064. I'm also interested in want the inside of the home looks like and what need to be done on the inside of the house I'm going to be a first time home buyer and I have no problem with building the home up if it's comes with a good price
"
From the consumer note above: Did the agent need to enter necessary information for a fully validated BETH? and if so what is it?
1. Click "BETH would like to tour" agent box
2.Click "First time home buyer" agent box
True or False:
The CS should still validate Beth when the "First Time Home Buyer" boxes are check off with nothing in the buying timeline and radio button isn't checked.
False
BETH is an agent looking for the listing agent. What should be the disposition?
Agent to Agent
List examples of every day events.
1. Grocery shopping
2. At work
3. Driving
4. At dinner
What has keys but does not open locks?
A keyboard
Beth mentioned they are looking at properties for their parents, what agent note box should we select?
1.Buying for someone else
2. State the relationship in the comment section (when provided)
True or False:
The CS can use the VOC script when setting a call later or sending it again when it was already been sent on a pervious interaction with Beth.
False
What disposition to use to keep BETH in nurture?
Not Interested
If BETH say "am free until February 18th 2026", will you schedule the call or pushback for an earlier time?
Schedule the call
A man and his boss have the same parents, but are not siblings. How is this possible?
the man is self-employed.
The CS marks the radio button as 'No' when Beth says they are no longer interested. Would this be a deduction under 'Enter Necessary Infor? Yes or no?
Yes
Why is validation important?
ALAN counts on us to ensure that we are counting buyers. When gets connection, he sees value, which increase his satisfaction with Zillow advertising.
If I have a Closed Case ad BETH is not satisfied with ALAN. We send the "BETH not satisfied script" and mark "no" for the follow up question: "Are you satisfied?" What should you Dispo?
Unresponsive if BETH DOES NOT answer. If she does respond "Yes'" we automate.
For a Touch up 2 Non-Tour BETH was on the line but got disconnected. The agent called back for the 2nd time but got voicemail. Would you be expected to leave a voicemail script and send a follow-up message?
Yes. BETH was on the line the first call attempt. You are expected to call back and leave a voicemail and text.
What comes once in a minute, twice in a moment, but never in a thousand years?
The letter "M."