Important Dates
We are heading into fiscal
What is F2021
Availability is being replaced with
What is Adherence, AHT and Login %
Team Voiceprint enrollment % of Scorecard
What is 0%
Justin Bieber is married to
Who is Hailey Baldwin
These changes will be announced to everyone by Olympia on
What is Oct 21st
Adherence is
What is Login - Adherence/ Login-Adherence +Login Out of Adherence
LEI % of Scorecard
what is 40%
Ryan Bennett's dog's name
What is Roo/Rue
Scorecard Enhancements Launch
What is Nov 1st
AHT is
Efficiency % of Scorecard
What is 40%
Which celebrity has the most Instagram followers?
a. Cristiano Ronaldo
b. Selena Gomez
c. Ariana Grande
Who is Cristiano Ronaldo with over 240 million followers
YE results with be retrieved between
What is Nov 1-17
Idle time is
What is the total time spent in the Ready status waiting for calls
In advice weightings, New Business receives majority of category weightings
what is TRUE
Justin Trudeau is ___ years old
What is 48
Scorecard enhancements will be reflected on scorecard
What is Nov 18th
Login % is
What is Handle Time + Idle time/Scheduled Login Time
True or False
Fee reversals will NOT be added to the TM Dashboard
what is FALSE
Beyonce was born in what city
What is Houston