Ops Excellence
The % of when white badge associates quit
What is Production SA Attrition %?
A listening mechanism that measures how often associates provide feedback about the site.
What is VOA Utilization?
Opt in rate for Ato Z.
What is A to Z adoption?
Associates going Negative in UPT and the percentage that populates.
What is Production Negative UPT % ?
The metric that assist with knowing when everyone shows up
What is Production Attendance?
The metric that measures A to Z usage.
What is AtoZ Adoption?
To understand the reason for the action to occur; Clarity should be utilized. Clarity will provide reason, tenure, and percentage for white badge AA's
What is SA Production Attrition?
During gemba, birthday roundtable, and ASC carving a section in the meeting to provide feedback regarding the site and posting in a specific listening mechanism.
What is VOA Utilization % best practice?
What is top tier retention?
Sending a list to managers of associates populating. Managers are then instructed to have conversations with this associate to understand what barriers.
Example: Engage
What is Negative UPT % Best Practice?
FMLA, Shift Swap, HITS, Adapts, Engage, Scrub can help drive this specific metric.
What can help drive Production Attendance?
A snap shot of the PXT experience. Hint; getting help from HR was frustration free?
What is How's My Driving (HMD, Hawkeye)?