Jurisdictional
What is the state code for NH?
20
True or False: If a loss is reported by the DD contact with the NI to verify permissive use is NOT required unless jurisdictionally required?
True
What are all of the inspection options?
SS, PE, VIS, EA, Staff
we've accepted LIAB and the CLMT needs a rental vehicle. What primary rental vendor do we use?
Hertz
What does NVS stand for?
Non Vehicle Salvage
What 2 states require CPRS to be documented?
CA IL
What documents are needed when making an outbound QFC?
QFC call driver, template 330
What template is needed for VIS and EA?
343
Who has access to use rental self service?
FNI and NI
Call back
What state do we need to check for Child Support Liens before we make a payment? (if the vehicle a TL)
TX, NJ
When should a call get transferred to LYNX?
Glass only claim
What are the states that SS is only available to CLMTs?
AL, AK, AZ, FL, D.C, ID, IL, IN, KS, KY, MO, NE, NV, NM, OH, SC, SD, TN, UT, VA, VT, WA, WY
If the NI does not want to use Hertz or Enterprise, what do they need to do?
Pay out of pocket and submit the receipt for a consideration of a reimbursement.
what does FTRSTAA stand for?
Failure to Reduce Speed to Avoid an Accident
What are the state codes for CA, TX, NY
05, 55, 75, 43, 53, 32,52
Where can you find the Parking Lot Specific Questions?
Claim invest > collision clms.
If the policy does not carry G coverage and V1 was in an accident can we set up a tow for V1?
A10/15/20, C1000, D500, U10/10, H
Yes, only H coverage.
Rental > Rental Vendor Contact
What does GMI stand for?
Gas Mileage Insurance
What letter needs to be sent out when an estimate from a NPS in GA is received and State Farm and the NPS do not agree with it?
FC0009188
What are the steps for completing liability?
refer to the scps.
Claim Investigation > Establish Liability
NI called to report the loss. The loss happened in TX, V2 struck P&U V1. NI reported loss to the police at a reasonable time.
Policy: A10/15/20, D, G500, U 10/15/20
Does UPD apply?
Bonus: What additional benefit is available to the NI
Yes UPD applies.
LOU is the additional benefit.
Non Direct Bill Rental Reservation
What does INV mean?
Invoice, Investigate, Inventory